Send out-of-study incentives on Great Question

Overview

In some cases, you may want to send a reward/incentive for research conducted off Great Question.

Great Question now supports this for Team and Enterprise accounts. This is being released as part of our new Incentives page.

This feature is only available to admin users on Team and Enterprise plans

Sending an incentive

Open the form

Firstly, navigate to "Incentives" in your sidebar. Here you will find a list of all incentives across your account. It is worth noting that this does not include incentives allocated to booked or started participation, only those that have been completed.

It is here that you can send a standalone incentive. Click Send Incentive....  to open the form.

This new form supports sending incentives for both new and existing candidates on both new and existing studies. Right now however it only supports single candidates - however, we will soon be supporting multiple candidates.

Select or create the candidate

In this form, type the name or email of the candidate you want to send the incentive to. If it is an existing candidate, they will automatically be shown. If they are a new candidate, you can add them here.

To create a new candidate, select "Save as new candidate…", enter their details, and then click Save.

Select or create the study

Select or creating a study behaves the same as candidates. Is it worth noting that for all incentives we require a study as a record of the incentive.

If it is a new study, enter the title and select "Save as new study…". Once this is selected you can add the incentive amount and type of study.

Note: incentive amount can not be changed on a study from this menu and currently only USD incentives are supported. Multiple currencies will be rolled out in the coming weeks.

Funding the incentive

Once you have selected the study and candidate, click "Next".

If the study does not yet have a fund associated with it, you will now be prompted to fund the study.

Sending the incentive

Once the study is funded you will now be shown the thank you email to customize for the candidate. This is the same flow as is seen in studies.  Once you're happy with the email click "Send thanks"

Your incentive has now been sent.

FAQ

What happens if the candidate is already on the study?

They will automatically be marked as completed.

Can I send non-monetary incentives from this page?

No, right now we only support sending monetary (gift card) incentives.

Can I select the specific incentive products?

No - we offer the candidate all incentives that are available to them

Who can access this functionality?

Only those on your account with admin roles.