> ## Documentation Index
> Fetch the complete documentation index at: https://greatquestion.co/support/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Manage your Great Question subscription, add or remove seats, update payment methods, download invoices, and fund your incentive wallet.

Billing is your account's central hub for managing your subscription, payment methods, seats, and invoices. Only Admins can access it, from **Settings > [Billing](https://greatquestion.co/subscription)**.

## What's on the Billing page

The Billing page has six sections:

1. **Current Plan** — view your subscription. Self-Service customers can change or cancel their plan here; Enterprise customers should contact their Customer Success Manager. Some Self-Service changes (like adding seats beyond a certain point) may still prompt you to contact support directly.
2. **Seats** — Self-Service plans can add seats, which are billed immediately. Removing a seat lowers your bill starting next cycle, it doesn't generate a prorated credit for the current one.
3. **Payment Methods** — add, label, or remove credit cards. Labeling lets you give a card a custom name for your own reference; it doesn't change the card itself. The card tied to an active subscription can't be removed.
4. **Billing Address** — if enabled for your account, store an address so it's included on your invoices.
5. **Additional Billing Information** — a free-text field for anything else that should appear on your invoices, such as a VAT ID or PO reference.
6. **Invoices** — available on Enterprise plans. View your payment history and download PDF receipts.

## Funding your incentive wallet

Wallet and incentive funding is billed separately from your subscription. Admins fund wallets from **Settings → [Incentives](https://greatquestion.co/wallet/incentives)**, which shows the workspace balance and a single table covering the workspace wallet (the **General** row) and every team wallet. Click **Deposit funds** to add funds by card, or **Create invoice** (Enterprise) to generate an invoice:

1. Review your current balance and the amount you want to fund.
2. Add an optional memo or PO number.
3. Submit. Great Question emails an invoice to your billing contact — it isn't paid inside Great Question directly.

Wallet funds are pooled at the account (or team) level and allocated to studies as needed. If a funded study is cancelled, the unspent allocation returns to the available pool, it isn't lost or tied permanently to that study.

<Note>
  To change your primary card, route an invoice differently, or fund a wallet by bank transfer instead of card, contact us by email at [support@greatquestion.co](mailto:support@greatquestion.co) or through the in-app help option.
</Note>

## Troubleshooting

| Issue | What's happening | How to fix |
| - | - | - |
| I want to fund my wallet by bank transfer or PO instead of a card | Wallet funding isn't self-serve for non-card payment methods today | Contact support or your Customer Success Manager to arrange a manually routed invoice |
| I'm not sure if my wallet funds are tied to a specific study | Wallet funds are pooled at the account or team level, not owned by an individual study | If a study is cancelled, its unspent allocation returns to the shared pool and is available for other studies |
| I removed a seat but wasn't credited | Seat removal reduces your bill starting the next billing cycle — it doesn't refund the current one | This is expected behavior. Contact support if you believe you were charged incorrectly |
| I can't add more seats on my own | Some Self-Service accounts still require sign-off for additional seats | Contact your Customer Success Manager or [support@greatquestion.co](mailto:support@greatquestion.co) |

***

**Still need help?** Contact us at [support@greatquestion.co](mailto:support@greatquestion.co) — median response time is 19 minutes during [support hours](https://greatquestion.co/features/about-our-support-team).