> ## Documentation Index
> Fetch the complete documentation index at: https://greatquestion.co/support/llms.txt
> Use this file to discover all available pages before exploring further.

# Great Question Customer Support

> Contact the Great Question support team by email or in-app chat, check support hours and response times, and browse help center resources.

Our support team is here to help with questions, guidance, and technical assistance. You can reach us by email or from directly inside the product.

## Contact us

| Channel         | How to reach us                                                               |
| --------------- | ----------------------------------------------------------------------------- |
| **Email**       | Write to us at [support@greatquestion.co](mailto:support@greatquestion.co)    |
| **In-app chat** | Click your name in the sidebar, open **Resources**, and select **Contact us** |

If you're signed in, the in-app chat automatically knows who you are, so you don't need to re-enter your name or email.

<Note>
  Email and in-app chat both reach the same support team, use whichever is more convenient.
</Note>

## Support hours and response times

Median response time is 19 minutes during [support hours](https://greatquestion.co/features/about-our-support-team).

<Note>
  You can email us or open the in-app chat anytime, we'll get back to you as soon as we can.
</Note>

## Explore the help center

The **Resources** menu also has a direct link to this help center. Beyond direct support, it has articles covering user research methods, account management, integrations, candidate management, and the research repository. Browse by category or search for a specific topic to find answers on your own.

***

**Still need help?** Contact us at [support@greatquestion.co](mailto:support@greatquestion.co) — median response time is 19 minutes during [support hours](https://greatquestion.co/features/about-our-support-team).