> ## Documentation Index
> Fetch the complete documentation index at: https://greatquestion.co/support/llms.txt
> Use this file to discover all available pages before exploring further.

# Transcript Keyterm Prompting

> Add important terms so Great Question's AI transcription recognizes them more accurately.

**Transcript Keyterm Prompting** lets Admins flag words and phrases, like product names, acronyms, or industry-specific terms, that AI transcription should pay extra attention to. This is especially useful for terms that sound like other, more common words (such as **Truss** vs. "trust") or vocabulary that's specific to your company or industry.

## Why it matters

Domain-specific terms, product names, and acronyms get transcribed correctly more consistently, so you spend less time fixing errors after every session. Accurate transcripts are also easier to search, tag, and use to surface the right moments later in your Repository.

## Common use cases

| Use case                 | Example                                                                             |
| ------------------------ | ----------------------------------------------------------------------------------- |
| Product or feature names | A proprietary tool or feature name a generic transcription model wouldn't recognize |
| Industry-specific jargon | Technical or regulatory terms specific to your field                                |
| Acronyms                 | Internal or industry acronyms that could be transcribed as unrelated words          |
| Homophones               | Words that sound like other common words, such as **Truss** vs. "trust"             |

## Add keyterms to your account

Keyterms are managed account-wide from **Settings → [Transcription](https://greatquestion.co/transcription)**, and only Admins can add or edit them.

1. Click your **profile name** in the top-left corner and go to **Settings**.
2. Select [**Transcription**](https://greatquestion.co/transcription).
3. In the **Keyterms** section, click **Add Term**.
4. Type the term exactly as you want it recognized, then save.

<Note>
  If you need more keyterms, contact [**support@greatquestion.co**](mailto:support@greatquestion.co) so we can talk through your list.
</Note>

### Editing and removing terms

Duplicate terms aren't allowed, regardless of capitalization. If you try to add one that already exists, you'll see an alert. Made a typo? Edit the existing term rather than deleting and re-adding it. You'll see a confirmation message whenever a term is added, edited, or removed.

<Note>
  Keyterms are account-wide only right now. There isn't a study- or team-level setting yet, but it's on our radar if it becomes a common need.
</Note>

## Best practices

Start with your most common pain points: add the terms that show up most often in your sessions and are most frequently mistranscribed, rather than trying to build an exhaustive list right away. Keep terms short and specific, since single words or short phrases work best and full sentences or overly generic words aren't likely to be misheard in the first place. Revisit your list periodically as your product, team, or industry vocabulary evolves, so accuracy keeps pace.

## Troubleshooting

| Issue                                             | What's happening                                                                                                                             | How to fix it                                                                                                                                                       |
| ------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| I can't add a new term                            | You've reached your account's keyterm limit.                                                                                                 | Review your existing list for terms that are no longer needed, or contact [**support@greatquestion.co**](mailto:support@greatquestion.co) to discuss your use case. |
| I get an alert saying the term already exists     | Duplicate terms are blocked regardless of capitalization.                                                                                    | Check your existing keyterm list; if you need a slightly different variation recognized, edit the existing term instead.                                            |
| A keyterm still isn't being transcribed correctly | Keyterm prompting improves recognition but doesn't guarantee perfect accuracy every time, especially with background noise or unclear audio. | Confirm the term is spelled exactly as expected in your list, and manually edit the transcript for that instance if needed.                                         |

***

**Still need help?** Contact us at [support@greatquestion.co](mailto:support@greatquestion.co) — median response time is 19 minutes during [support hours](https://greatquestion.co/features/about-our-support-team).