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Understand how your users naturally group and label content.
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Understand how your users naturally group and label content with an open, closed, or hybrid card sort in Great Question.
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Launch a card sort in minutes
Understand how your users naturally group and label content with an open, closed, or hybrid card sort in Great Question.
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Evaluate and improve the information architecture of your product, website, or app with tree testing in Great Question.
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Evaluate and improve the information architecture of your product, website, or app with a tree test in Great Question.
Risk / confidence levelParticipants needed for statistical significance
Low risk / exploratory20
Medium risk / confident24
High risk / very confident30
Number of cardsStudy duration (minutes)
106
2012
3018
4024
5030
Study duration (minutes)Incentive for general consumers (B2C)Incentive for professionals (B2B)
5$5$10
10$10$15
15$15$20
20$20$25
25$25$30
30$30$35
Study typeWhen to useGoal
Open card sortingEarly explorationLearn how users naturally organize info
Closed card sortingLater validationTest if users understand your proposed structure
Hybrid card sortingMid-stage refinementValidate or improve existing categories
MethodWhen to useWhat it means
Similarity MatrixQuantify how similar each pair of items is based on sortsHigher values mean greater similarity between items
Agreement MatrixCapture how often users group the same pair of items togetherHigher values mean stronger agreement on grouping
DendrogramVisualize hierarchical clustering of items by similarities or agreementsItems joined lower in the tree are more similar/agreed upon
Distance MatrixMeasure dissimilarity between itemsThe higher the value, the more dissimilar they are
Multidimensional Scaling (MDS)Places items in 2D/3D space based on pairwise distances/similaritiesThe closer items are together, the more similar they are
ToolOpenClosedHybridRandomizationImagesLive moderationAgreement matrixSimilarity matrixDendrogramAI insights
Great Question
Optimal Workshop
Maze
Lyssna
UserTesting
Dscout
Userberry
UXtweak
Userbit
Userlytics
UX Metrics
UXArmy
kardSort
Waste typeDescriptionExamples
OverproductionProducing sooner or more than needed
  • Conducting more research than is necessary, like 15 interviews when 8 would have sufficed
  • Asking questions in research when the answers are already well known
  • Generating excessive data or documentation that isn’t analyzed or used 
WaitingDelays while expecting information, people, or goods
  • Delays waiting for participant recruitment, stakeholder feedback, approvals, or decisions
  • Delays waiting for concepts or prototypes to be research-ready
TransportationUnnecessary moves of data, documents, or people
  • Unnecessary hand-offs
  • Emailing reports back and forth
  • Moving data between tools without added value
OverprocessingProviding more than what is required or valued
  • Requiring multiple rounds of reviews or approvals of test plans and materials prior to research
  • Creating pixel-perfect prototypes for usability testing, when lower fidelity would work just as well
  • Creating long polished presentations when only an executive summary is needed
  • Adding unnecessary analysis
InventoryStoring too much and carrying cost of maintaining stock
  • Stockpiling un-analyzed data
  • Maintaining a backlog of research findings beyond what can be synthesized or shared
  • Holding onto archives of video footage beyond what is needed, used, or current 
  • Keeping all draft versions of a document, even after the work is finalized
MotionToo much movement or activity
  • Inefficient or manual workflows, such manual data entry
  • Creating new documents from scratch rather than using a template or leveraging existing work 
  • Duplicating efforts across teams 
  • Using too many different tools for the same job
DefectsError that results in failing to meet customer expectations
  • Errors in research (flawed methodologies, biased sampling, incorrect data, unclear reporting) that require rework or lead to inaccurate or unreliable findings