security

Subprocessors

Great Question leverages the following subprocessors for data processing.
Subprocessor
Business name
Purpose
Data
Data centers
Retention policy
AWS
Amazon Web Services, Inc.
IaaS Provider: File storage (S3) + RDS
Database service. Image and file uploads including CSV imports
AWS-US-WEST-1
Stored in perpetuity for analytics purposes.
Adobe
Adobe Inc.
Extract PDF's content
PDF File uploads
AWS
Stored in perpetuity for analytics purposes.
Algolia
Algolia, Inc
Search Infrastructure: candidate name for interviews, Previous research data.
candidate name for interviews, Previous research data.
AWS - SF
Stored as per account level data retention polices.
Daily
Daily
Video recording and screensharing
Candidate video recordings
AWS
Datadog
Datadog, Inc
Monitoring and Logging
No PII - explicitly scrubbed.
AWS: Virginia
See details here: https://docs.datadoghq.com/developers/guide/data-collection-resolution-retention/
Deepgram
Deepgram
Transcription
Audio
AWS
GA
Google Analytics (aka Google)
Website traffic analytics
PII including IP address anonymized.
Google cloud platform
Stored in perpetuity for financial records
Hotglue
Hotglue
Data pipeline
Candidate data
AWS
Hubspot
Hubspot, Inc.
Sales tooling
Prospect contact information.
AWS
Stored for duration of relationship with potential customers.
Loom
Loom, Inc
Screenshare SDK for recording of unmoderated tests
Storage of candidate video recordings.
AWS
Data stored for duration of account or as per account level data retention policies
Mixpanel
Mixpanel, Inc
Data analytics
Account user data.
Google Cloud: US Central 1, Council Bluffs, Iowa
Stored in perpetuity for analytics purposes.
Mux
Mux, Inc.
Video transcoding and hosting
Video assets
Google Cloud
Stored as per account level data retention polices or for duration of subscription.
Nylas
Nylas Inc.
Google Integration incl Email and Calendar: candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.
candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.
AWS
Stored for lifetime of account.
Open AI
OpenAI
Machine learning LLM provider
Anonymized and pseudonymized transcript and survey data.
Azure
Paglr
CloudCraic S.L. ('CC')
Screenshots of landing pages
Only public information
Recall
Hyperdocs Inc
Video call bots
Video call stream
N/A
Segment
Segment.io, Inc.
Data and analytics pipeline
events and emails data - Account user data.
AWS
Stored in perputity for perpetuity purposes.
SendGrid
Twillio
Email sending provider
Name, email, email content
AWS
Maximum of 37 days
Sentry
Functional Software, Inc. dba Sentry
Exception handling and logging
Stores contextual error data (user id, email). All other PII scrubbed
Google Cloud Platform
Stored for 90 days.
Stripe
Stripe, Inc
Payment processing.
payment information and history.
AWS
Stored in perpetuity for financial records
Tremendous
Tremendous
Processing Incentives
Customer name and email
AWS
Stored in perpetuity for financial records
Vero
Vero Holdings Pty Ltd.
Email sending provider
candidate name, email and email content
AWS: us-east-1 (Virgina)
Data processed instantly and stored for duration of account.
Vitally
Vitally
Customer Success platform
Account data
AWS
Stored for duration of relationship with customers.