Features
Recruit
Participant recruitment
Find the right research participants quickly.
Panel management
Build & manage robust participant profiles.
Conduct
Methods
Conduct your research method of choice.
Scheduling
Get more customer interviews on the calendar.
Research incentives
Automatically pay research incentives to participants.
Analyze & Share
Research repository
Keep all your research in one secure place.
Highlight reels
Clip videos to easily share insights with your team.
Integrations
Turn your existing tools into research tools with email, calendar, CRM and incentive integrations from Great Question.
Solutions
Resources
Use cases
Researchers
Recruit, pick your method and analyze.
Product managers
Work customer feedback into your roadmap.
Research ops
Complete more research projects faster.
Resources
Blog
The latest industry news, updates and info.
PWDR Conf
Access all the content from our annual virtual conference.
UX research templates
Survey and interview templates for speedy setup.
Company
About us
Our mission, team, values and jobs.
Customer stories
Learn how our customers are delivering impact via research.
Help center
Access support articles as you streamline research.
Observer Live Streams
Invite your team to watch live customer interviews without overwhelming or distracting the participant.
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Changelog
Pricing
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security
Subprocessors
Great Question leverages the following subprocessors for data processing.
Subprocessor
Purpose
Retention policy
Data center
Business name
Open AI
Machine learning LLM provider
Anonymized and pseudonymized transcript and survey data.
Azure
OpenAI
Recall
Video call bots
Video call stream
N/A
Hyperdocs Inc
Hotglue
Data pipeline
Candidate data
AWS
Hotglue
GA
Website traffic analytics
PII including IP address anonymized.
Google cloud platform
Google Analytics (aka Google)
Stripe
Payment processing.
payment information and history.
AWS
Stripe, Inc
Loom
Screenshare SDK for recording of unmoderated tests
Storage of candidate video recordings.
AWS
Loom, Inc
Sentry
Exception handling and logging
Stores contextual error data (user id, email). All other PII scrubbed
Google Cloud Platform
Functional Software, Inc. dba Sentry
Hubspot
Sales tooling
Prospect contact information.
AWS
Hubspot, Inc.
AWS
IaaS Provider: File storage (S3) + RDS
Database service. Image and file uploads including CSV imports
AWS-US-WEST-1
Amazon Web Services, Inc.
Vitally
Customer Success platform
Account data
AWS
Vitally
Snowflake
Data lake and BI tooling
Account user data and event data
AWS
Snowflake
AssemblyAI
Transcription of customer interviews and recordings.
Customer interview audio
AWS
AssemblyAI Inc
Tremendous
Processing Incentives
Customer name and email
AWS
Tremendous
Datadog
Monitoring and Logging
No PII - explicitly scrubbed.
AWS: Virginia
Datadog, Inc
Mux
Video transcoding and hosting
Video assets
Google Cloud
Mux, Inc.
Mixpanel
Data analytics
Account user data.
Google Cloud: US Central 1, Council Bluffs, Iowa
Mixpanel, Inc
Segment
Data and analytics pipeline
events and emails data - Account user data.
AWS
Segment.io, Inc.
Algolia
Search Infrastructure: candidate name for interviews, Previous research data.
candidate name for interviews, Previous research data.
AWS - SF
Algolia, Inc
Nylas
Google Integration incl Email and Calendar: candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.
candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.
AWS
Nylas Inc.
Vero
Email sending provider
candidate name, email and email content
AWS: us-east-1 (Virgina)
Vero Holdings Pty Ltd.
