Subprocessors

AWS

Amazon Web Services, Inc.

IaaS Provider: File storage (S3) + RDS

Database service. Image and file uploads including CSV imports

AWS-US-WEST-1

Stored in perpetuity for analytics purposes.

Adobe

Adobe Inc.

Extract PDF's content

PDF File uploads

AWS

Stored in perpetuity for analytics purposes.

Algolia

Algolia, Inc

Search Infrastructure: candidate name for interviews, Previous research data.

candidate name for interviews, Previous research data.

AWS - SF

Stored as per account level data retention polices.

Daily

Video recording and screensharing

Candidate video recordings

AWS

Data stored for duration of account or as per account level data retention policies.

Datadog

Datadog, Inc

Monitoring and Logging

No PII - explicitly scrubbed.

AWS: Virginia

See details here: https://docs.datadoghq.com/developers/guide/data-collection-resolution-retention/

Deepgram

Transcription

Audio

AWS

Google Analytics (aka Google)

Website traffic analytics

PII including IP address anonymized.

Google cloud platform

Stored in perpetuity for financial records

Genway

AI moderated interviews integration partner

Participant names, email addresses, interview responses, audio/video recordings (if enabled)

Frankfurt, Germany

Formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data

Google (Gemini API)

Google LLC

AI embeddings provider (Ask AI transcript semantic search + transcript chunk indexing)

Transcript text and Ask AI user-entered query text (may include PII)

Google-managed global infrastructure

Google retains submitted prompts/inputs and outputs for up to 55 days for abuse monitoring (per Gemini API logs/usage policies)

Hubspot

Hubspot, Inc.

Sales tooling

Prospect contact information.

AWS

Stored for duration of relationship with potential customers.

Mixpanel

Mixpanel, Inc

Data analytics

Account user data.

Google Cloud: US Central 1, Council Bluffs, Iowa

Stored in perpetuity for analytics purposes.

Mux

Mux, Inc.

Video transcoding and hosting

Video assets

Google Cloud

Stored as per account level data retention polices or for duration of subscription.

Nylas

Nylas Inc.

Google Integration incl Email and Calendar: candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.

candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.

AWS

Stored for lifetime of account.

Open AI

OpenAI

Machine learning LLM provider

Anonymized and pseudonymized transcript and survey data.

Azure

Paglr

CloudCraic S.L. ('CC')

Screenshots of landing pages

Only public information

Recall

Hyperdocs Inc

Video call bots

Video call stream

N/A

Segment

Segment.io, Inc.

Data and analytics pipeline

events and emails data - Account user data.

AWS

Stored in perputity for perpetuity purposes.

SendGrid

Twillio

Email sending provider

Name, email, email content

AWS

Maximum of 37 days

Sentry

Functional Software, Inc. dba Sentry

Exception handling and logging

Stores contextual error data (user id, email). All other PII scrubbed

Google Cloud Platform

Stored for 90 days.

Stripe

Stripe, Inc

Payment processing.

payment information and history.

AWS

Stored in perpetuity for financial records

Tremendous

Processing Incentives

Customer name and email

AWS

Stored in perpetuity for financial records

User Interviews

Participant recruitment services

Study criteria, screener responses, participant contact info

AWS (US)

See details here: https://trust.userinterviews.com/

Vero

Vero Holdings Pty Ltd.

Email sending provider

candidate name, email and email content

AWS: us-east-1 (Virgina)

Data processed instantly and stored for duration of account.

Vitally

Vitally, Inc.

Customer Success platform

User demographics and behavioral data

AWS

Stored for duration of relationship with customers.

security