Use Cases
Research Operations
Automate your repetitive research operations tasks.
Product Managers
Get access to all mobile messaging channels in one place.
Designers
Get your designs in front of customers earlier & more often.
Researchers
Spend less time on operations, more time on strategic research
Marketers
Evaluate messaging & audiences with ease
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Features
Recruit
Panel Recruitment
Find the right group of customers to answer your great question.
Panel Management
Schedule customer interviews around your existing calendar.
Conduct
Research calendar
Find the right group of customers to answer your great question.
Flexible availability
Schedule customer interviews around your existing calendar.
Observer Rooms
Schedule customer interviews around your existing calendar.
Incentives
Schedule customer interviews around your existing calendar.
Unmoderated usability testing
Stop guessing and get answers to your usability questions
Analyze & Share
Repository
Find the right group of customers to answer your great question.
Highlight Reels
Schedule customer interviews around your existing calendar.
Integrations
Salesforce integration
Find the right group of customers to answer your great question.
Snowflake integration
Schedule customer interviews around your existing calendar.
Tremendous integration
Send incentives to thank your participants in any country.
Zoom
Integrate with your existing calendars, emails meeting tools, and more.
Google
Keep all research in a single place, easy to search, share and log.
Browse all integrations
Security & Compliance
Security
Find the right group of customers to answer your great question.
GDPR
Schedule customer interviews around your existing calendar.
Browse all features
Pricing
Resources
Blog
Customer feedback best practices and interviews with experts
Help center
Read support documentation, release notes and answer your frequently asked questions
Customers
Learn how our customers are becoming customer feedback superheroes
Research templates
Find just the right interview, survey or test template to get feedback faster.
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Book a demo
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Start For Free
security
Subprocessors
Great Question leverages the following subprocessors for data processing.
Subprocessor
Purpose
Retention policy
Data center
Business name
Recall
Video call bots
Video call stream
N/A
Hyperdocs Inc
Hotglue
Data pipeline
Candidate data
AWS
Hotglue
GA
Website traffic analytics
PII including IP address anonymized.
Google cloud platform
Google Analytics (aka Google)
Stripe
Payment processing.
payment information and history.
AWS
Stripe, Inc
Loom
Screenshare SDK for recording of unmoderated tests
Storage of candidate video recordings.
AWS
Loom, Inc
Sentry
Exception handling and logging
Stores contextual error data (user id, email). All other PII scrubbed
Google Cloud Platform
Functional Software, Inc. dba Sentry
Hubspot
Sales tooling
Prospect contact information.
AWS
Hubspot, Inc.
AWS
File storage (S3) + RDS
Database service. Image and file uploads including CSV imports
AWS-US-WEST-1
Amazon Web Services, Inc.
Vitally
Customer Success platform
Account data
AWS
Vitally
Snowflake
Data lake and BI tooling
Account user data and event data
AWS
Snowflake
AssemblyAI
Transcription of customer interviews and recordings.
Customer interview audio
AWS
AssemblyAI Inc
Tremendous
Processing Incentives
Customer name and email
AWS
Tremendous
Heroku
Hosting and Database: All GQ account data.
All GQ account data.
AWS: us-east-1 Virginia, USA
Salesforce.com, inc dba Heroku
Datadog
Monitoring and Logging
No PII - explicitly scrubbed.
AWS: Virginia
Datadog, Inc
Mux
Video transcoding and hosting
Video assets
Google Cloud
Mux, Inc.
Mixpanel
Data analytics
Account user data.
Google Cloud: US Central 1, Council Bluffs, Iowa
Mixpanel, Inc
Segment
Data and analytics pipeline
events and emails data - Account user data.
AWS
Segment.io, Inc.
Algolia
Search Infrastructure: candidate name for interviews, Previous research data.
candidate name for interviews, Previous research data.
AWS - SF
Algolia, Inc
Nylas
Google Integration incl Email and Calendar: candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.
candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.
AWS
Nylas Inc.
Vero
Email sending provider
candidate name, email and email content
AWS: us-east-1 (Virgina)
Vero Holdings Pty Ltd.
