features
Reliable privacy & security in your customer research platform
Protect the privacy of your researchers and customers and know your data is safe and secure with Great Question.
SOC 2 Type 2 Compliance
Achieved SOC 2 Type 2 certification in record time, because privacy & security make great research possible.
GDPR from the start
Delivering a GDPR compliant user experience empowers better research.
Regular penetration tests
Always looking to improve and protect our platform, we perform annual pen tests.
Data encryption
Transportation layer security data encryption.
Centralized & secure servers
Backed by industry leading platform service provider, Heroku, our servers are centralized and secure.
SSO & MFA
Control user access with Single sign-on and multi- factor authentication.
Audit trails & logging
See what users performed what actions with audit trails & logging, available to admin users.
Data
Compliance across the board
Certifications & Accreditations: SOC 2 Type II exam completed and build from the ground up to be GDPR compliant.
Encrypted Data: All data in-transit is secured using TLS and at-rest with AES-256, block-level storage encryption. All customer passwords are hashed. This means if you lose it, it's gone forever.
Certified Infrastructure: We rely on Heroku to provide our infrastructure. Heroku data centers are SOC 1, SOC 2 and SOC 3 certified.
Limited employee access: Only select Great Question employees (those who directly require it to do their job) are authorized to access your data.
testimonialS
Don't take our word for it.
Loved by people who do research and trusted by researchers.
The all-in-one customer research platform streamlines research tasks, while making great research easy for anyone.
The all-in-one customer research platform streamlines research tasks, while making great research easy for anyone.
Jillian Berger
UX Researcher
”Within a matter of 5-7 minutes I have a study built and recruiting for me. It’s awesome! I no longer have to jump between tools to build a study, recruit and incentivize participants. I can do it all in one place, really simply.”
Dani Sandoval
Director of Design
”I would recommend Great Question for anyone who wants to get their customers voice into their design process. Great Question makes it super easy and efficient by keeping everything from screener questions to responses and participants in one place.”
Emily Drumm
UX Researcher
"With Great Question, unmoderated usability studies, we get high-quality customer feedback, so we can make decisions a lot faster."
Sarah Stumme
Product Design Researcher
"We’ve cut the number of tools we were using in ½ and we can do everything from recruiting a panel to sending incentives in Great Question. It’s helped me streamline the recruitment and planning stages of our research.”
Jillian Berger
UX Researcher
”Within a matter of 5-7 minutes I have a study built and recruiting for me. It’s awesome! I no longer have to jump between tools to build a study, recruit and incentivize participants. I can do it all in one place, really simply.”
Dani Sandoval
Director of Design
”I would recommend Great Question for anyone who wants to get their customers voice into their design process. Great Question makes it super easy and efficient by keeping everything from screener questions to responses and participants in one place.”
Emily Drumm
UX Researcher
"With Great Question, unmoderated usability studies, we get high-quality customer feedback, so we can make decisions a lot faster."
Sarah Stumme
Product Design Researcher
"We’ve cut the number of tools we were using in ½ and we can do everything from recruiting a panel to sending incentives in Great Question. It’s helped me streamline the recruitment and planning stages of our research.”
Security
Data Security
Data security & privacy has been a feature from the very start. We believe that a secure and private research platform makes for a great user experience.
Audit trails & logging
All access to user data is logged, whether by your own team members or Great Question employees.
Constant monitoring
We monitor both our infrastructure and network traffic to detect anomalies and prevent potential threats.
User roles & permissions
Each organization on Great Question has the power to configure their own access roles to ensure security within their organization.
All in one platform
Key features
Why Great Question?
Single tool for all research related tasks. Easy to use, easy to train, easy for research to make an impact.
Recruit with confidence
Use GDPR compliant custom landing pages to quickly onboard customers into your research panel, or invite candidates via beautifully styled emails.
Respect customers' privacy
Manage consent when customers join your panel or participate in a study. Configure safeguards to ensure that no one is overcontacted or overpolled.
Keep PII private
Protect the privacy of your candidates and researchers with obfuscated PII. Keep last names, emails and phone numbers private so research doesn't feel intrusive.
Customized user roles
Set up user roles so only specific people have database access and protect the PII of participants. Search for research in our repo without exposing private information.
Integrate with ease
Bring in and sync data from other customer databases, to keep your research database up to date. Determine field level visibility upon setup.
Opt-in once or twice
Set up your preferred opt-in process. You can have people opt-in for a panel and individual studies or just for an individual study.
Get your team involved
Keep everyone up to date with your findings with email digests, observer accounts, and integrations into your workflow.
Make research visible
Get a birds-eye view of all the research going on to keep a pulse on what's being learned and who is being talked to.
Scale and democratize research
Help everyone in your team answer their greatest questions, while keeping track of how it’s done to maintain your standards.
faq
Security Questions
FAQ's
Can I share feedback on security
If you would like to share feedback on our security or have any security concerns please contact us at [email protected]
Where is your security disclosure policy?
You can read our complete disclosure policy here and our HIPAA Anti-Retaliation Policy here.
What are some steps I can take to protect my researchers' privacy?
We recommend in all calendars, that you check the "keep my calendar private" checkbox for every study. To see where this exists, review this demo video as part of our enterprise plan, you can obfuscate the researchers last name.
Can I get a copy of your SOC 2 Type II compliance certificate?
Yes, please email [email protected] to get a copy of our compliance certificate.
Use Cases
Used by people who do research
Built for curious, customer-centric teams, trusted by researchers. Our platform is so easy, ANYONE can do great research.
View all use cases
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