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What is a chatbot feedback survey?
Chatbot feedback surveys collect data around opinions of users' interactions with chatbots. This survey should be delivered after a user has interacted with a chatbot to evaluate how successful the conversation was and identify areas to improve the experience.
Questions you can answer with a chatbot feedback survey
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Is this chatbot helping or hurting?
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What kinds of tasks can we automate?
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What else can we add to the chatbot experience?
Advantages of chatbot feedback surveys
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Understand chatbot experience
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See if customers want a chatbot
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See if chat bot experience is as expected
Disadvantages of chatbot feedback surveys
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As with any survey, survey-fatigue
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Response rates might be low
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Timing of delivery could be cumbersome
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