Description of the method
Chatbot feedback surveys collect data around opinions of users' interactions with chatbots. This survey should be delivered after a user has interacted with a chatbot to evaluate how successful the conversation was and identify areas to improve the experience.
What Great Questions can you answer?
Is this chatbot helping or hurting?
What kinds of tasks can we automate?
What else can we add to the chatbot experience?
Strengths of the method
Understand chatbot experience
See if customers want a chatbot
See if chat bot experience is as expected
Disadvantages of the method
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As with any survey, survey-fatigue
Response rates might be low
Timing of delivery could be cumbersome