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What is a chatbot feedback survey?
Chatbot feedback surveys collect data around opinions of users' interactions with chatbots. This survey should be delivered after a user has interacted with a chatbot to evaluate how successful the conversation was and identify areas to improve the experience.
Questions you can answer with a chatbot feedback survey
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd44a_Icon-2.svg)
Is this chatbot helping or hurting?
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd44a_Icon-2.svg)
What kinds of tasks can we automate?
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd44a_Icon-2.svg)
What else can we add to the chatbot experience?
Advantages of chatbot feedback surveys
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd449_Icon-1.svg)
Understand chatbot experience
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd449_Icon-1.svg)
See if customers want a chatbot
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd449_Icon-1.svg)
See if chat bot experience is as expected
Disadvantages of chatbot feedback surveys
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd44b_Icon.svg)
As with any survey, survey-fatigue
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd44b_Icon.svg)
Response rates might be low
![](https://cdn.prod.website-files.com/64b6a9e4e2e8460e691fd20f/64b6a9e4e2e8460e691fd44b_Icon.svg)
Timing of delivery could be cumbersome
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