Chatbot feedback survey

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Description of the method

Chatbot feedback surveys collect data around opinions of users' interactions with chatbots. This survey should be delivered after a user has interacted with a chatbot to evaluate how successful the conversation was and identify areas to improve the experience.

What Great Questions can you answer?

Is this chatbot helping or hurting?

What kinds of tasks can we automate?

What else can we add to the chatbot experience?

Strengths of the method

Understand chatbot experience

See if customers want a chatbot

See if chat bot experience is as expected

Disadvantages of the method

As with any survey, survey-fatigue

Response rates might be low

Timing of delivery could be cumbersome

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