Table of Contents
Changelog
Updated
by Billy Dowell
Aug 30, 2024
Aug 16 - Aug 29
Featured Releases
Customize the ALT text for images in survey questions
Customize survey form ALT text. π Improve the accessibility of survey forms by customizing the ALT text if you attach images to your questions. For folks who use screen readers, this will be read aloud to them.
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ποΈ Admin/Global ποΈ
- Various improvements across the platform.
- Only Admins can access member settings, and observer roles cannot invite others to the account.
Bugs Fixed π
- Spelling corrected in Reporting page.
π§ Email Usability π§
- Sender's name is shown in the email preview modal instead of the attribute.
π Studies π
- Great Question Bot joins sessions two minutes early for Live Stream sessions for an improved experience.
Bugs Fixed π
- Users can be added as observers for a study while also being listed as collaborators.
- Participants are not included in email invites when βexclude ineligibleβ is enabled.
- Emails are no longer sent when choosing to not send for manually scheduled events.
π·οΈ Repository π·οΈ
- Improvements made to help prevent unmoderated sessions from missing recordings and audio, and identify why when possible.
Bugs Fixed π
- Users without the correct role access are unable to created and edit global tags.
- Highlights corrected so that titles are always shown.
- Bulk Zoom imports include all recordings, vs only importing the first recording.
- Highlights can be filtered by participant when creating reels.
- Observer roles cannot delete highlights.
- Tags are removed properly when going from one tag to no tags.
- Highlights in candidate profiles link to the specific highlighted section of an interview.
Aug 16, 2024
Jul 26 - Aug 15
π Studies π
- Multiple calendar improvements to increase performance and reliability.
- Improved error messaging when attempting to shortlist candidates assigned to a team to a study without an assigned team.
- Improved messaging and integration requirements check when using Live Stream with the - Zoom integration.
- Screener responses are shown in the participant table by default.
Bugs Fixed π
- Interviews dates are shown correctly in the application.
- Calendar events show the correct time.
- Pending funds approval banner shows before and after participants are added, vs only showing after.
- Participants can be marked as scheduled without being marked as invited first.
- Observer events are recreated when moderators are changed to show correct information, including observer room URLs.
- External participations are not duplicated when participants provide a new email.
- Zoom links are created and updated accordingly.
- Calendar events are created for moderators and observers for initial scheduling and rescheduling.
- URL parameters are being passed correctly when participants click on the landing page CTA.
- Users without a Figma integration no longer see an error alert for unmoderated studies they are not owners of, unless there is an error with the ownerβs integration.
π·οΈ Repository π·οΈ
- Study Tag UI improvements.
- Observer access updated to prevent editing insights.
Bugs Fixed π
- Highlights load and display correctly in the interview slideout menu.
- Reels show the video after processing.
- Tags remain checked when applied during filtering.
- Interview rooms redirect and load correctly on first click.
π₯ CRM π₯
- Filtering by contact access displays the correct results.
July 26, 2024
Jul 12 - Jul 25
Featured Releases
Unmoderated Prototype Testing
Conduct Unmoderated Prototype Tests in Great Question. π Get fast, async user feedback on your Figma prototypes. Set up and launch a study in minutes, and analyze user feedback from every angle. View prototype performance at a glance with metrics, timelines, paths, and click maps. Dig deeper with recordings and transcripts, and create highlight reels to share with your team.
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ποΈ Admin/Global ποΈ
- Various improvements across the platform.
Bugs Fixed π
- Global tags manager page displays correctly.
π§ Email Usability π§
- Alert added to email templates βSet as default template on accountβ indicating that the change will only be applied to new studies.
Bugs Fixed π
- Email CTA text edits are recognized and allow for saving changes to the template.
π Studies π
- Improvements to the participants table for improved performance.
- Added status filter for the participants table.
- Improved participant sorting on the participants table.
- Added submit request options on the Review step for external recruitment.
- UI improvements applied to the external request form.
- Improved survey statuses for surveys conducted outside Great Question.
- Added Automatically release participant slots, allowing users to determine when slots should be reopened after someone has started their participation.
Bugs Fixed π
- Custom branding applied to the time proposal CTA.
- Selecting Calendly persists when proceeding to the next step and publishing a study.
π·οΈ Repository π·οΈ
- Selecting reels in the Repository provides the option to add to new and existing reels.
- Editing the spelling of a tag saves accordingly and is updated everywhere.
- Clicking on highlights in the Synthesis page no longer leads to an error.
𧩠Integrations π§©
- Notifications are provided when Google integrations need to be reauthenticated.
- Copy-pasting one column of highlights in Miro no longer includes various blank highlights.
July 12, 2024
Jun 21 - Jul 11
Featured Releases
Study Email Alerts
Prevent errors when sending emails through Great Question. π To ensure participants have a smooth experience participating in your research studies, weβve improved how we communicate when there is an issue with your study that would lead to a negative participant experience. For example, if youβre sending an invite to schedule a participant, but youβve reached your participant limit, weβll remind you and give you a path to quickly resolve the issue before you send the emails out.
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ποΈ Admin/Global ποΈ
- Admins can now send multiple out-of-study incentives without getting errors due to funding
π§ Email Usability π§
- βInvite to studyβ changed to βParticipation Inviteβ for consistency with other areas of the platform.
- Count added to email tabs, e.g. All (100), Sent (30), etc...
- Selected default sender persists when editing emails.
π Studies π
- Improvements made to the participant table to help boost performance.
- Draft studies can now be duplicated.
- Ability to adjust participant-level incentives. (Only available for Enterprise plans and by request.)
- Ability to prevent screener submissions for Panel studies based on skip logic settings. (Only available for Enterprise plans and by request.)
- Improved messaging for steps that need to be updated.
- We display all calendar settings when returning, instead of bringing you back to the previously selected setting, making it easier to identify the areas that need updating.
- Improved status reporting for Observer rooms/Live Stream to help identify when there may be an issue and next steps.
Bugs Fixed π
- Canceled sessions can now be rebooked when participants need to reschedule.
π·οΈ Repository π·οΈ
- Highlight tags are displayed in the Highlights tab without requiring a page refresh.
Bugs Fixed π
- Elements within the edit highlight reels view are displayed in the correct order/layer.
π₯ CRM π₯
- Grace period added to eligibility calculations for unresponsiveness.
- More actions count towards responses, improving responsiveness calculations towards eligibility.
June 21, 2024
Jun 14 - 20
Featured Releases
Governance and Custom Eligibility
Set guardrails with custom eligibility rules.π Use custom eligibility rules to prevent over contacting participants, filter out unresponsive candidates, and manage how often candidates can participate in your research.
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π§ Email Usability π§
- Improvements made to various UI elements.
- Improved email sender list, showing study members first.
- Additional and improved alerts for clarity on status and potential errors.
π Studies π
- Pages now show more content, utilizing more space within the page/window.
- Participation emails are only sent if the participant has not booked a session after being prompted via automatic review.
- Copy updates to the closing study message, indicating that they can be reactivated now.
Bugs Fixed π
- Study titles are now hidden from participants.
- Editing the participants table no longer causes the page to fail.
π·οΈ Repository π·οΈ
- Performance improvements made to prevent highlight reels from crashing while editing.
June 14, 2024
Jun 7 - 13
Featured Releases
Email Logs
Track participant engagement with Email Logs. π Have more insight into your email deliverability and engagement, allowing for a quick analysis and participant management.
Email Sender Selection
Improved Email Sender Selection. π Selecting a sender for you email just got easier! See who can send emails based on their integration status, role, or account status. You can also search by name and email. π
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π§ Email Usability π§
- Improved Sender selection dropdown with status indicators, such as βDisconnectedβ, βDeactivatedβ, βObserverβ, etcβ¦
- Email alert open in new tabs when clicked.
- New alert that a call location is needed before sending an email if no URL is provided in the Location settings.
π Studies π
- The pagination button has been moved to be inline with other view buttons.
- Various UI and performance improvements.
Bugs Fixed π
- Sorting by Segment column corrected.
- Participant filters persist as expected.
- Screener and Survey autosave feature improved.
π₯ CRM π₯
- Filtering by boolean custom attributes corrected.
June 7, 2024
May 31 - Jun 6
π§ Email Usability π§
- Backend for showing study message alerts
- "Send message" button should be under Compose
- Avatars don't show in the new UserSelect
- "Needs calendar" email alert has round-robin state
- User added through modal (without role) can't be added as observer
- Show alerts in the email slideout
π Studies π
- Improved participant table perfomance.
Bugs Fixed π
- Respondent no longer records interviews as canceled when the moderator is changed.
π·οΈRepository π·οΈ
- Videos are displayed after editing a reel.
May 31, 2024
May 18 - 30
Featured Releases
Screener Invite Batches
Send screener invites in batches. π Batch-sending your screener invites prevents you from contacting too many people at once. Define how many invites to send, and when to start and stop sending them. This helps you maintain a healthy relationship with remaining candidates who can participate in other studies.
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π§ Email Usability π§
- Improved error messages, providing more clarity.
- Backend improvements to increase performance, reliability, and prepare for future feature support.
- More consistent email titles across the platform, e.g., Participant Invites.
- Participants must be selected before sending emails. This prevents you from accidentally sending to everyone on your shortlist.
- Previously selected participants will remain selected on the study when email edits are canceled.
- Tooltips added to email template CTAs to communicate where they link to
π Calendar π
- Improvements to increase performance.
- Calendar automatically refreshes after changes are made.
- Improved availability block calculation.
- Copy change for Scheduling page link in Invite via link options.
Bugs Fixed π
- Wrong currency shown in calendar events
π Studies π
- Skip Logic support added for External Recruitment requests via Respondent.
- Closed and Archived studies can be reactivated.
- In Person interviews supported for External Recruitment.
- Line breaks are respected for Info question types on screeners and surveys.
Bugs Fixed π
- Ideal Answers display correctly and are respected.
- Deactivated users identified when trying to add a user to a study, vs hiding them.
- Panel sign-up preview now available during draft phase.
- Shortlisting an existing candidate to a study no longer places them back into the shortlist.
May 17, 2024
Mar 19 - May 17
Introducing a ton of new and improved functionality at Great Question! Read on to hear about new releases, detailed updates about product quality, and lots of product wins to make your research even more delightful.
Featured Releases
Manual Scheduling and Rescheduling
Manually schedule and reschedule your participants. π If you know when you want to book a session with someone, you can now manually schedule and reschedule them! It will send through the calendar event(s), as well as create meeting recording rooms and Observer room live stream links.
In Person Scheduling
Schedule in person interviews with your participants. π Select a physical location to interview your participants when desired for a more personal, face to face experience. Type in the name or address of the location that you want to conduct your interview at, along with any helpful instructions, and this information will be included in the calendar event(s). If the location you typed does not have an address, use the instructions section to provide more details about the location.
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ποΈ Admin/Global ποΈ
- Updated copy for supported upload file types.
- Improved new user onboarding with the option to integrate key tools as step 1.
- Custom consent form transfer settings.
- Links in custom consent forms are now clickable.
- Improved error handling and alerts (ongoing).
Bugs Fixed π
- Correct currency symbol is now shown on the incentives page.
π§ Email Usability π§
- Better status updates, messaging, and error alerts
- Copy updates for consistency
- Improved visibility into participant CTA link destinations and merge field data
- Improved clarity on study duplication, including an improved modal
- Screener invites will stop when enough responses have been recorded
- Improved messaging for required CTAs
Bugs Fixed π
- Email formatting now persists.
- Incentive description no longer interfers with the layout.
- Booking confirmation emails are no longer blocked by the 5-minute window.
- Update to improve email deliverability when sending from the Microsoft integration.
π Calendar π
- Persistent views for Calendar settings, allowing for picking up where you left off.
- Option to show/hide busy and or free calendar events via calendar view settings.
Bugs Fixed π
- Calendar events now re-load if I change the date range.
- Buffers are now applied before existing events, vsonly being applied after.
- Improvements made to help ensure availability showing in the panel is also shown on the calendar.
- Changing details in calendar event for collective studies no longer canceled sessions.
π Studies π
- UI Improvements for some study pages.
- Panel opt-in is now hidden if participants have already opted in.
- Copy URL feature is disabled for studies in the βPendingβ state.
- Clickable links in screener and survey questions.
- Updated copy for the custom consent form signature modal.
- Improved "Add image" visibility (icon with text).
- Batch participation invites are enabled by default.
- Screener emails link directly to the screener, vs a landing page.
- Direct screener link added to the βInvite via linkβ options when a screener is used.
- Page separators are automatically added to custom consent forms.
- Improved screener review setting visibility.
- Signed consent forms can be downloaded in bulk for each study.
- Filtering has been added for the participant table in studies.
- Skip logic enabled for Multi-Select questions.
- Option to filter by attribute via the column options.
- Insufficient funds warning displayed in modal vs a temporary alert.
Bugs Fixed π
- Linear scale question type no longer requires all options to be selected if the question is set as required.
- The add image icon no longer requires a second question to be added to appear.
- Participant table now updates properly in all browsers.
- Column width changes persist.
- Buttons are displayed correctly in the zero-data-state for the participants page on all display screens.
- Improvements made to prevent rescheduled interviews from having invalid Zoom links.
- Improvements made to help prevent external requests from being stuck in the publishing state.
- Study tag groups can now be created by Creators.
- Focus group calendar events are no longer canceled when one participant cancels.
π€ AI π€
- Improved interview summaries.
- Disabled text prompt while Assistant response is in progress.
- Improved highlight title prompt.
- AI interview chapters.
- Improved study level querying.
- Improved UI for AI chat features.
- Improved UI for AI generated highlights and tags.
- Automatic highlighting and automatic tag setting added.
𧩠Integrations π§©
- Added WebEx Integration, allowing WebEx to be selected as a virtual meeting location.
Bugs Fixed π
- Calendly now loads properly in the scheduler page.
- Calendar events are generated for studies using the Webex integration.
- Improvements made to prevent users from getting 404 errors when trying to connect Microsoft Teams.
π·οΈ Repository π·οΈ
- Timestamps on clip now show the correct interval.
- Update to allow for all recordings and interviews to have the option to download the video.
π₯ CRM π₯
- All attributes able to be added as columns in the candidates page.
- Improvements made to prevent the candidates page from getting stuck in a loading cycle when deleting/shortlisting candidates.
Mar 19, 2024
Mar 5 - 18
Study Reporting
Review statistics for your account's studies. π Use Reporting for a holistic view of your account's study performance, such as usage by study type and recruitment duration for interviews. This feature is only available on the Enterprise plan.
Other Improvements and Fixes
- Various performance improvements
- Various UI improvements
- Improved CSV import details
π Studies π
- Past participants settings added to External Recruitment
- Improved calendar availability calculation and performance for collective and round-robin studies
π Bugs Fixed π
- No results when viewing occurrences of tags
- Not all question responses are showing up on Individual tab
- Interviews using MS Teams immediately canceled
- Clicking on an availability block in Safari results in an error page
- PII is included in CSV exports despite PII settings
Mar 5, 2024
Feb 8 - Mar 4
Calendar 2.0
Introducing Calendar 2.0. π Weβve re-designed the experience for scheduling research in Great Question. This includes better organization of calendar options, the ability to quickly tab between your calendar and the participant preview, and flexible options for setting availability and viewing events.
Learn more about this feature here.
Other Improvements and Fixes
- Various performance improvements
- Corrected spelling of February
- New sign up page.
π Studies π
- Live stream allowed for custom Webex links
- Updated Candidates tab zero-data-state to include External Recruitment
- Improved response data CSV export performance
π Bugs Fixed π
- 500 error downloading transcripts
- The transcription process is not automatically starting
- Uploaded sessions stuck preparing transcripts
- Live stream recording stuck in live stream view
- Pages failing to load when clicking on participant profile or screener responses page
- Incorrect timezones selected for some Australian users
- Team logos are not being applied correctly
- Highlights are not being added to insights when done via interview room
- Invite via link is not working for zero-data-state
- Applied tab not showing after Sent screener tab
- Survey preview fails
- Tag count not showing correctly after tag is applied
- Cannot add candidates using participant segments for new study
Feb 8, 2024
Jan 25 - Feb 7
Ad Hoc Emails
Send Ad Hoc Emails to your participants. π Now you can send ad hoc emails to your participants from within your study, allowing you to reach out and communicate about their participation, gather additional information, or whatever else you may need to speak to them about.
- More information and guide updates coming soon.
Other Improvements and Fixes
- UI improvements throughout application
- Special characters can be used in account names
π Bugs Fixed π
- Incentives method is defaulting to outside of great question for all studies
- Sessions without a participant do not show title or video in public view
- Tag count not showing correctly after tag is applied
- Every other attempt to send a one-off incentive for the same study fails
- Highlights fail to load after title is changed
Jan 25, 2024
Dec 12 - Jan 24
Slack Unfurls
Introducing Slack Unfurls. π Share Great Question links in your connected Slack account and display key details about your study or artifact. This makes it easier for your team to stay in the loop (plus, it's much more inviting than a plain URL with zero context).
- Check out our guide to learn more.
Other Improvements and Fixes
- UI improvements throughout application
- Copy updates to weekly digest emails
π Studies π
- Title added to Plan step
- External recruitment requests can be edited after publishing
- Incentive amount validation for recruitment requests
- Improved ability to load calendar events for studies with many users
π·οΈ Repository π·οΈ
- Highlight card improvements
- Preview slideout for Synthesis tab
π Bugs Fixed π
- Participant brought to a blank page getting a question with blank skip logic
- Pages failing to load
- Location question type not working
- Observers being added as a moderator
- Continuous date selection not persisting
- Hyperlink shortcut not working as expected
- Unmoderated preview not loading
Dec 12, 2023
Nov 28 - Dec 11
Weekly Digest Emails
Review your accountβs weekly research activity. π Weekly digest emails provide a snapshot of how many studies were created, interviews scheduled, and artifacts created during the past week. Easily review and access recent artifacts and upcoming interviews as well.
Check out our guide to learn more.
Other Improvements and Fixes
- UI improvements throughout application
- Improved payment method adding feature.
π Studies π
- Image zoom for images added to questions.
- Screeners enabled for all study types.
π·οΈ Repository π·οΈ
- Added account defualt visibility setting for insights.
- Single nested menu for highlighting, tagging, and actioning.
π Bugs Fixed π
- Batch emails not working properly
- Highlight modal getting cut off by bottom of window
- Scroll to top button is displayed two times on the interview templates page
- Emails not being sent
- Marking a participant as removed clears other study filters as well
- Studies filter menu on repository extending full width of screen
- Filtering by `Date added` on the Repo is returning incorrect results
- Some interviews added to a study are not showing in the study repo
- User was unable to change session moderator and Zoom link not updating
Nov 28, 2023
Nov 14 - 27
Ability to share Insights with anyone
Easily share Insights with stakeholders. π To provide stakeholders access to insights without requiring them to have a Great Question account, you can now set the individual Insight to Public, or set it at your account level to make it the default, so that anyone with the link can view.
Learn more about insights here.
Other Improvements and Fixes
- Ability to pause external recruitment requests
π·οΈ Repository π·οΈ
- UI improvements to artifact cards
- "More" ellipses menu move to the far right for all artifacts
- Improvements to loading tags when viewing all occurrences
- Consistent display width of text editors
- New slideout applied to reel editor
- "We're preparing the transcript" moved into the Transcript tab
- Change copy from "New highlight reel" to "New reel"
- Locked state for private artifacts shared in a public insight
π Bugs Fixed π
- Last name shown in tooltip when hovering over profile icon
- Highlight not added when generating new highlight reel from "Add to reel" menu option
- Creating a team on the sidebar not immediately reflected on the Teams list
- Viewing survey response in repo not loading the individual response in study
- Adding attribute via slideout not working
- Members added during Team creation do not remain
- Wrong email being sent when resending invites
- Scroll to top button isn't working on some pages
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Nov 14, 2023
Nov 7 - 13
External Participant Recruitment
External Participant Recruitment is now live.π Reach the right audience for your Great Question studies with Respondent's panel of over 3 million research participants, including B2B and B2C participants.
Other Improvements and Fixes
- UI improvements across the platform
- Confirmation and password reset email performance improved
π Bugs Fixed π
- Email previews show wrong date
- Study says unlimited for participant limit and be updated
- Cursor not being returned to position after auto-save
- Cannot deselect "Apply for every {day}" when setting availability for a rolling study
- Rescheduled observer room session not updated with new recording
- Funding approval needed for one-off incentives
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Nov 7, 2023
Nov 1 - 6
New Artifact Share Settings
Update account share settings for each artifact type.π Admins can now update each artifact's default share settings for the account so that users no longer have to manually update each artifact.
- Check out our guide to learn more.
Other Improvements and Fixes
- More UI improvements across multiple artifacts.
- Improved sharing UI for artifacts
- Users are now prompted to integrate Zoom when trying to upload videos via Zoom
π Studies π
- Users can select the preferred payment method to issue study funds back to
π Bugs Fixed π
- Some interviews canceled right after booking
- Unable to send thank you emails and incentives
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