Table of Contents


Billy Dowell Updated by Billy Dowell

May 17, 2024

Mar 19 - May 17

Introducing a ton of new and improved functionality at Great Question! Read on to hear about new releases, detailed updates about product quality, and lots of product wins to make your research even more delightful.

For the next several weeks, we are going to be releasing a weekly changelog to keep you more closely in the loop about our focus around product quality.
Manual Scheduling and Rescheduling
Manual Scheduling and Rescheduling

Manually schedule and reschedule your participants. πŸŽ‰ If you know when you want to book a session with someone, you can now manually schedule and reschedule them! It will send through the calendar event(s), as well as create meeting recording rooms and Observer room live stream links.

In Person Scheduling
In Person Scheduling

Schedule in person interviews with your participants. πŸŽ‰ Select a physical location to interview your participants when desired for a more personal, face to face experience. Type in the name or address of the location that you want to conduct your interview at, along with any helpful instructions, and this information will be included in the calendar event(s). If the location you typed does not have an address, use the instructions section to provide more details about the location.


πŸ–ŠοΈ Admin/Global πŸ–ŠοΈ
Improvements πŸ’ͺ
- Updated copy for supported upload file types.
- Improved new user onboarding with the option to integrate key tools as step 1.
- Custom consent form transfer settings.
- Links in custom consent forms are now clickable.
- Improved error handling and alerts (ongoing).
Bugs Fixed πŸ›
- Correct currency symbol is now shown on the incentives page.
πŸ“§ Email Usability πŸ“§
Improvements πŸ’ͺ
- Better status updates, messaging, and error alerts
- Copy updates for consistency
- Improved visibility into participant CTA link destinations and merge field data
- Improved clarity on study duplication, including an improved modal
- Screener invites will stop when enough responses have been recorded
- Improved messaging for required CTAs
Bugs Fixed πŸ›
- Email formatting now persists.
- Incentive description no longer interfers with the layout.
- Booking confirmation emails are no longer blocked by the 5-minute window.
- Update to improve email deliverability when sending from the Microsoft integration.
πŸ“… Calendar πŸ“…
Improvements πŸ’ͺ
- Persistent views for Calendar settings, allowing for picking up where you left off.
- Option to show/hide busy and or free calendar events via calendar view settings.
Bugs Fixed πŸ›
- Calendar events now re-load if I change the date range.
- Buffers are now applied before existing events, vsonly being applied after.
- Improvements made to help ensure availability showing in the panel is also shown on the calendar.
- Changing details in calendar event for collective studies no longer canceled sessions.
πŸ“Š Studies πŸ“Š
Improvements πŸ’ͺ
- UI Improvements for some study pages.
- Panel opt-in is now hidden if participants have already opted in.
- Copy URL feature is disabled for studies in the β€œPending” state.
- Clickable links in screener and survey questions.
- Updated copy for the custom consent form signature modal.
- Improved "Add image" visibility (icon with text).
- Batch participation invites are enabled by default.
- Screener emails link directly to the screener, vs a landing page.
- Direct screener link added to the β€œInvite via link” options when a screener is used.
- Page separators are automatically added to custom consent forms.
- Improved screener review setting visibility.
- Signed consent forms can be downloaded in bulk for each study.
- Filtering has been added for the participant table in studies.
- Skip logic enabled for Multi-Select questions.
- Option to filter by attribute via the column options.
- Insufficient funds warning displayed in modal vs a temporary alert.
Bugs Fixed πŸ›
- Linear scale question type no longer requires all options to be selected if the question is set as required.
- The add image icon no longer requires a second question to be added to appear.
- Participant table now updates properly in all browsers.
- Column width changes persist.
- Buttons are displayed correctly in the zero-data-state for the participants page on all display screens.
- Improvements made to prevent rescheduled interviews from having invalid Zoom links.
- Improvements made to help prevent external requests from being stuck in the publishing state.
- Study tag groups can now be created by Creators.
- Focus group calendar events are no longer canceled when one participant cancels.
πŸ€– AI πŸ€–
Improvements πŸ’ͺ
- Improved interview summaries.
- Disabled text prompt while Assistant response is in progress.
- Improved highlight title prompt.
- AI interview chapters.
- Improved study level querying.
- Improved UI for AI chat features.
- Improved UI for AI generated highlights and tags.
- Automatic highlighting and automatic tag setting added.
🧩 Integrations 🧩
Improvements πŸ’ͺ
- Added WebEx Integration, allowing WebEx to be selected as a virtual meeting location.
Bugs Fixed πŸ›
- Calendly now loads properly in the scheduler page.
- Calendar events are generated for studies using the Webex integration.
- Improvements made to prevent users from getting 404 errors when trying to connect Microsoft Teams.
🏷️ Repository 🏷️
Bug Fixes πŸ›
- Timestamps on clip now show the correct interval.
- Update to allow for all recordings and interviews to have the option to download the video.
πŸ‘₯ CRM πŸ‘₯
Bug Fixes πŸ›
- All attributes able to be added as columns in the candidates page.
- Improvements made to prevent the candidates page from getting stuck in a loading cycle when deleting/shortlisting candidates.

Mar 19, 2024

Mar 5 - 18

Study Reporting

Study reporting

Review statistics for your account's studies. πŸŽ‰ Use Reporting for a holistic view of your account's study performance, such as usage by study type and recruitment duration for interviews. This feature is only available on the Enterprise plan.

Other Improvements and Fixes
πŸ“ˆ Improvements πŸ“ˆ
- Various performance improvements
- Various UI improvements
- Improved CSV import details

πŸ“Š Studies πŸ“Š
- Past participants settings added to External Recruitment
- Improved calendar availability calculation and performance for collective and round-robin studies

πŸ› Bugs Fixed πŸ›
- No results when viewing occurrences of tags
- Not all question responses are showing up on Individual tab
- Interviews using MS Teams immediately canceled
- Clicking on an availability block in Safari results in an error page
- PII is included in CSV exports despite PII settings

Mar 5, 2024

Feb 8 - Mar 4

Calendar 2.0

Calendar 2.0

Introducing Calendar 2.0. πŸŽ‰ We’ve re-designed the experience for scheduling research in Great Question. This includes better organization of calendar options, the ability to quickly tab between your calendar and the participant preview, and flexible options for setting availability and viewing events.

Learn more about this feature here.

Other Improvements and Fixes
πŸ“ˆ Improvements πŸ“ˆ
- Various performance improvements
- Corrected spelling of February
- New sign up page.

πŸ“Š Studies πŸ“Š
- Live stream allowed for custom Webex links
- Updated Candidates tab zero-data-state to include External Recruitment
- Improved response data CSV export performance

πŸ› Bugs Fixed πŸ›
- 500 error downloading transcripts
- The transcription process is not automatically starting
- Uploaded sessions stuck preparing transcripts
- Live stream recording stuck in live stream view
- Pages failing to load when clicking on participant profile or screener responses page
- Incorrect timezones selected for some Australian users
- Team logos are not being applied correctly
- Highlights are not being added to insights when done via interview room
- Invite via link is not working for zero-data-state
- Applied tab not showing after Sent screener tab
- Survey preview fails
- Tag count not showing correctly after tag is applied
- Cannot add candidates using participant segments for new study

Feb 8, 2024

Jan 25 - Feb 7

Ad Hoc Emails

Ad Hoc Emails

Send Ad Hoc Emails to your participants. πŸŽ‰ Now you can send ad hoc emails to your participants from within your study, allowing you to reach out and communicate about their participation, gather additional information, or whatever else you may need to speak to them about.

  • More information and guide updates coming soon.
Other Improvements and Fixes
πŸ“ˆ Improvements πŸ“ˆ
- UI improvements throughout application
- Special characters can be used in account names

πŸ› Bugs Fixed πŸ›
- Incentives method is defaulting to outside of great question for all studies
- Sessions without a participant do not show title or video in public view
- Tag count not showing correctly after tag is applied
- Every other attempt to send a one-off incentive for the same study fails
- Highlights fail to load after title is changed

Jan 25, 2024

Dec 12 - Jan 24

Slack Unfurls

Slack unfurls

Introducing Slack Unfurls. πŸŽ‰ Share Great Question links in your connected Slack account and display key details about your study or artifact. This makes it easier for your team to stay in the loop (plus, it's much more inviting than a plain URL with zero context).

  • Check out our guide to learn more.
Other Improvements and Fixes
πŸ“ˆ Improvements πŸ“ˆ
- UI improvements throughout application
- Copy updates to weekly digest emails

πŸ“Š Studies πŸ“Š
- Title added to Plan step
- External recruitment requests can be edited after publishing
- Incentive amount validation for recruitment requests
- Improved ability to load calendar events for studies with many users

🏷️ Repository 🏷️
- Highlight card improvements
- Preview slideout for Synthesis tab

πŸ› Bugs Fixed πŸ›
- Participant brought to a blank page getting a question with blank skip logic
- Pages failing to load
- Location question type not working
- Observers being added as a moderator
- Continuous date selection not persisting
- Hyperlink shortcut not working as expected
- Unmoderated preview not loading

Dec 12, 2023

Nov 28 - Dec 11

Weekly Digest Emails

Weekly Digest Emails

Review your account’s weekly research activity. πŸŽ‰ Weekly digest emails provide a snapshot of how many studies were created, interviews scheduled, and artifacts created during the past week. Easily review and access recent artifacts and upcoming interviews as well.

Check out our guide to learn more.

Other Improvements and Fixes
πŸ“ˆ Improvements πŸ“ˆ
- UI improvements throughout application
- Improved payment method adding feature.

πŸ“Š Studies πŸ“Š
- Image zoom for images added to questions.
- Screeners enabled for all study types.

🏷️ Repository 🏷️
- Added account defualt visibility setting for insights.
- Single nested menu for highlighting, tagging, and actioning.

πŸ› Bugs Fixed πŸ›
- Batch emails not working properly
- Highlight modal getting cut off by bottom of window
- Scroll to top button is displayed two times on the interview templates page
- Emails not being sent
- Marking a participant as removed clears other study filters as well
- Studies filter menu on repository extending full width of screen
- Filtering by `Date added` on the Repo is returning incorrect results
- Some interviews added to a study are not showing in the study repo
- User was unable to change session moderator and Zoom link not updating

Nov 28, 2023

Nov 14 - 27

Ability to share Insights with anyone

Insight share settings

Easily share Insights with stakeholders. πŸŽ‰ To provide stakeholders access to insights without requiring them to have a Great Question account, you can now set the individual Insight to Public, or set it at your account level to make it the default, so that anyone with the link can view.

Learn more about insights here.

Other Improvements and Fixes
πŸ“Š Studies πŸ“Š
- Ability to pause external recruitment requests

🏷️ Repository 🏷️
- UI improvements to artifact cards
- "More" ellipses menu move to the far right for all artifacts
- Improvements to loading tags when viewing all occurrences
- Consistent display width of text editors
- New slideout applied to reel editor
- "We're preparing the transcript" moved into the Transcript tab
- Change copy from "New highlight reel" to "New reel"
- Locked state for private artifacts shared in a public insight

πŸ› Bugs Fixed πŸ›
- Last name shown in tooltip when hovering over profile icon
- Highlight not added when generating new highlight reel from "Add to reel" menu option
- Creating a team on the sidebar not immediately reflected on the Teams list
- Viewing survey response in repo not loading the individual response in study
- Adding attribute via slideout not working
- Members added during Team creation do not remain
- Wrong email being sent when resending invites
- Scroll to top button isn't working on some pages


Nov 14, 2023

Nov 7 - 13

External Participant Recruitment

External Participant Recruitment

External Participant Recruitment is now live.πŸŽ‰ Reach the right audience for your Great Question studies with Respondent's panel of over 3 million research participants, including B2B and B2C participants.

  • Learn more about the feature here, and check out our guide to learn more.
Other Improvements and Fixes
πŸ“ˆ Improvements πŸ“ˆ
- UI improvements across the platform
- Confirmation and password reset email performance improved

πŸ› Bugs Fixed πŸ›
- Email previews show wrong date
- Study says unlimited for participant limit and be updated
- Cursor not being returned to position after auto-save
- Cannot deselect "Apply for every {day}" when setting availability for a rolling study
- Rescheduled observer room session not updated with new recording
- Funding approval needed for one-off incentives


Nov 7, 2023

Nov 1 - 6

New Artifact Share Settings

New Global Share Settings

Update account share settings for each artifact type.πŸŽ‰ Admins can now update each artifact's default share settings for the account so that users no longer have to manually update each artifact.

  • Check out our guide to learn more.
Other Improvements and Fixes
🏷️ Repository 🏷️
- More UI improvements across multiple artifacts.
- Improved sharing UI for artifacts
- Users are now prompted to integrate Zoom when trying to upload videos via Zoom

πŸ“Š Studies πŸ“Š
- Users can select the preferred payment method to issue study funds back to

πŸ› Bugs Fixed πŸ›
- Some interviews canceled right after booking
- Unable to send thank you emails and incentives


Previous Updates

We have recently made changes to our changelog. 😁 To see previous changes to Great Question, click here.

How did we do?