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Once a participant completes your study, you can send their incentive automatically or manually. This guide covers both, plus how to find a participant’s redemption link, send a one-off incentive, and generate an invoice.

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Automatic delivery

For moderated studies, you can have incentives sent automatically after a session.
  1. Publish your study and open Settings.
  2. Go to the Automation tab.
  3. Enable automatic incentive sending.
The reward is then sent on a 24-hour interval after the session. The Automation tab has a few other toggles depending on your study (invite and booking reminders, for example), but this is the only one that sends an incentive.
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Automatic delivery is available for moderated studies. For every other study type, send incentives manually using the steps below.

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Manual delivery

You can send an incentive to any participant by hand once you’ve reviewed their participation.
  1. In the participant table, mark the participant as Completed.
  2. Review the quality of their participation.
  3. Select the participant, then click Compose > Send thanks.
  4. Review the email content, then send.
To send to several participants at once, select multiple rows and use the same Compose > Send thanks option. If a participant can’t redeem their reward, you can find and share their link directly.
  1. Open the study and click the participant’s name.
  2. Scroll to the Messages section and open the Thanks email.
  3. Copy the redemption link. It has the format https://greatquestion.co/go/[16-character code].
  4. Share the link with the participant so they can claim their reward.
This link takes the participant to their Great Question participation page, where completing the redemption step hands them off to Tremendous (or the selected payout method) to pick their actual payout.
For participants recruited through User Interviews, incentives are managed by User Interviews. Advise those participants to contact User Interviews directly.

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Sending a one-off incentive

Admins can send an incentive to an internal candidate outside a study’s normal completion flow, for example, to thank someone for their time separately. The incentive is still recorded against a study, so you’ll pick an existing study or create one on the spot.
  1. Go to the Incentives page.
  2. Click New Incentive.
  3. Choose the candidate and a study (or create a new study), set the amount and type, and send.

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Generating an invoice

Admins on Enterprise plans can generate an invoice from either the Wallets page or the Incentives page, under Manage wallet > Create invoice. The invoice is sent automatically to the account owner or admin for payment.
Still need help? Contact us at support@greatquestion.co — median response time is 19 minutes during support hours.