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How to Send Incentives

Billy Dowell Updated by Billy Dowell

Sending Incentives

There are two different ways to send incentives to your participants upon successful completion:

  • Through automation (depending on the study type), or manually upon review.

Sending incentives automatically

This option is only available for Customer Interview studies.

Once you've published your study:

  1. Click on Settings.
  2. Click on Automation.
  3. Enable Send invitation reminders to candidates who do not respond after 24 hours.

Sending incentives manually

Once participants have completed an interview or task, they'll be pushed to the Completed column in the study participant table. From there:

  1. You can review their interview/submission.
  2. Check the box next to their name, and you will have the option to click Send thanks..., in the top right corner.
  3. Review the details in the email, and click Send thanks when ready.
You can also manually mark the participant as complete, and then opt to send the incentive at the same time.

Accessing Participant Incentives

If your participant is not able to redeem their incentive due to Great Question not loading and your incentives are being paid out through Great Question, please follow the steps below to send them their direct Tremendous link:

  1. Locate the participant within the study and click their name to open the slide out profile.
  2. In Messages, find the Thanks email and open it to view its details.
  3. Locate and copy the URL shown in place of the CTA.
    1. Looks like this https://greatquestion.co/go/################.
      Image showing the Messages view and Thanks email.
  4. Paste that link into your browser to go to the Great Question landing page and click the CTA to redeem the reward.
  5. Once clicked, the Tremendous link will be generated and a new page will load. Copy this Tremendous link and share it with your participants.
    1. Looks like this https://reward.tremendous.com/rewards/################.

What does the process look like for participants redeeming their incentive through Great Question?

  • Step-by-step preview coming soon!

Have Questions?

Please reach out to us in the chat or at [email protected]!

How did we do?

Incentives Page (Admins)

Send out-of-study incentives on Great Question

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