Great Question Help Center

Advice and answers from the Great Question Team

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Using Research Templates

Make quality research accessible and get research done faster

Sort Participant Lists

Find the perfect participants by sorting your lists

What happens if someone responds to a study that has reached its participant limit?

When someone responds to a study that's already reached its participant limit, a notification will appear for the customer.

How do I manually mark a candidate as booked?

update the candidate if they manually book with just one click

How do I reschedule sessions?

scheduling conflicts happen last minute. It's easy to reschedule customer interviews.

How do I mark a session as canceled, completed, or no-show?

Marking a session as cancelled, completed or no show using one click in Great Question

How do I find the candidate profile?

The candidate profile is accessed by clicking the candidate name anywhere in the app.

How do I invite a candidate to a study?

invite a candidate to a study via email

What are observations?

Observations are used to note candidate preferences

What is a shortlist? How do I use it?

Shortlists are used to validate a list of candidates before launching a study.

What is in the candidate profile?

The candidate profile is used to track all the contact properties

How do I filter for candidates?

filter your candidates to find the perfect match for your next study

How do I search for a candidate?

Use the search bar to find a candidate by first, last, company name or email address

All about data processing agreements (DPAs)

Everything you need to know about our DPAs

How do I cancel my account?

How to cancel your Great Question account, we're sad to see you go!

How do I change my plan?

Change your plan by going to account settings

How do I change my password?

What to do if you need to update your password (or if you forget it).

SAML Authentication with Okta

Setting up SAML authentication through Okta for Enterprise accounts

Adding Custom Consent to a Study

How to set up studies that have custom pdf consent forms or NDAs

Great Question's security credentials

Here are the Great Question security credentials

Is Great Question GDPR/CCPA compliant?

Great Question is GDPR and CCPA compliant

Changelog

Recent updates & releases from Great Question

What are Insights?

research insights are reports you can share with your internal teams

How do I share an insight?

Two clicks to share an insight with your team and track who's viewed

How do I create an Insight?

Create an insight to share it with your team, and bring research to more teams

How to share clips with your team

All about sharing clips to your team in GQ or externally

How to use Clips

What they are, how to make them, and how to share them everywhere

How to bulk import recordings

Follow this guide to upload several video files or Zoom recordings

All about managing tags

How to create your taxonomy, tags, and user permissions

Overview of Great Question's research repository

The low-down on centralizing research within GQ

Send out-of-study incentives on Great Question

You can send research incentives, even if they aren't created in Great Question

Incentive administration deep dive

Managing your Wallet, resending incentives, and checking incentive statuses.

How do I send incentives, and how to participants claim them?

Automatic vs. manual sending through email, and the flow through which participants can redeem their incentive

Great Question's incentive options

Learn how we make incentives less painful

Incentives 101

Why should you provide them, and how much you should provice

Calendar Integration FAQ

Frequently asked questions about our calendar integration

Writing Your Email Invites

Invite customers to your panel or study using these best practices

Using the Great Question Scheduling Tool

Schedule customer interviews with these calendar tips

Online Tasks

Conduct customer task research

Surveys

Using surveys in your customer research

Unmoderated prototype testing 101

How to use the unmoderated study type

Customer Interviews

Conduct amazing customer interviews in Great Question

Archive a Study

Done with a study, but might want to use it later? Archive it!

How do I delete a Study

Really don't want that study anymore? You can delete it

Close a Study

All done with that study? Close it!

Copy a Study

That customer research study go well, want to use it again? Copy it!

Invite a Teammate to a Study

Invite your friends to your study and share the insights

How do I make a study?

Start by selecting new study and pick your method or template and off you go!

Interview templates

How to create and use interview templates in Great Question

Dashboard

What is the Great Question dashboard, track all the research that happens at your organization

Eligibility Settings

How can you set eligibility for contact preferences for your customer panels

Primary and Secondary Attributes

What are primary and secondary attributes for candidates in Great Question?

Is there a size limit on CSV imports?

What are the size limits for csv imports in Great Question? It depends on your account

How do I add candidates to my panel?

Build your customer research panel with ease using these tips

Great Question research panel basics

How to manage your panel effectively using Great Question

All about billing and invoices

Adding payment methods, VAT IDs, downloading invoices, and more.

Connecting Great Question to BigQuery (via Zapier)

How to connect a single BiqQuery query of candidate data to Great Question with Zapier.

How to integrate with Zapier (beta)

How to set up and join the Zapier beta integration

Managing candidate attributes

Add information about your candidates

How to add team members to your account

All about invites, changing permissions, and more

User roles and permissions

Understanding the difference between admin, creators, and observers

Set up your company profile

Set up your company profile

Setting up your profile

Setting up your profile

Integrations

Sync your calendar, video conferencing, and more

Quick Start Guide

Follow these steps to get up and running on Great Question.

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