Use Cases
Research Operations
Automate your repetitive research operations tasks.
Product Managers
Get access to all mobile messaging channels in one place.
Designers
Get your designs in front of customers earlier & more often.
Researchers
Spend less time on operations, more time on strategic research
Marketers
Evaluate messaging & audiences with ease
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Features
Panel Management
Find the right group of customers to answer your great question.
Research calendar
Schedule customer interviews around your existing calendar.
Incentives
Send incentives to thank your participants in any country.
Integrations
Integrate with your existing calendars, emails meeting tools, and more.
Repository
Keep all research in a single place, easy to search, share and log.
Unmoderated usability testing
Stop guessing and get answers to your usability questions
Compliance
GDPR and SOC2 compliance are included at every tier
Security
Protect your customers and researchers PII & privacy
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Pricing
Resources
Blog
Customer feedback best practices and interviews with experts
Help center
Read support documentation, release notes and answer your frequently asked questions
Customers
Learn how our customers are becoming customer feedback superheroes
Research templates
Find just the right interview, survey or test template to get feedback faster.
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Book a demo
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Book a demo
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Great Question Help Center
Advice and answers from the Great Question Team
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Getting Started
Step by step guides to getting started with Great Question, the best all-in-one customer research platform
Account Administration
Account and admin settings for Great Question, the best all-in-one customer research platform
Panel Management
Import, invite and filter your participants for your next customer research project.
Studies
Launching research studies including qualitative research methods like surveys, interviews, and unmoderated prototype testing
Incentives
Thank your participants with research incentives
Repository
Use the UX Repository to collect and share your research findings
Releases & Updates
Recent releases and product updates from Great Question
Scheduling FAQs
Common questions about candidate scheduling.
Change Your Logo
Add or change your company logo.
Using Research Templates
Make quality research accessible and get research done faster
Sort Participant Lists
Find the perfect participants by sorting your lists
What happens if someone responds to a study that has reached its participant limit?
When someone responds to a study that's already reached its participant limit, a notification will appear for the customer.
How do I manually mark a candidate as booked?
update the candidate if they manually book with just one click
How do I reschedule sessions?
scheduling conflicts happen last minute. It's easy to reschedule customer interviews.
How do I mark a session as canceled, completed, or no-show?
Marking a session as cancelled, completed or no show using one click in Great Question
How do I invite a candidate to a study?
Adding individual candidates to a study.
What is a shortlist? How do I use it?
Creating a list of candidates for that new study.
What is the candidate profile?
Keep track of all your candidate details.
How do I search for a candidate?
Looking for that special someone for your next study?
All about data processing agreements (DPAs)
Everything you need to know about our DPAs.
How do I cancel my account?
How to cancel your Great Question account. We're sad to see you go!
How do I change my password?
What to do if you need to update your password (or if you forget it).
SAML Authentication with Okta
Setting up SAML authentication through Okta for Enterprise accounts.
Adding Custom Consent to a Study
How to set up studies that have custom pdf consent forms or NDAs.
Great Question's Security Credentials
Here are the Great Question security credentials.
Is Great Question GDPR/CCPA compliant?
Great Question is GDPR and CCPA compliant.
Changelog
Recent updates & releases from Great Question
What are Insights?
research insights are reports you can share with your internal teams
How do I share an insight?
Two clicks to share an insight with your team and track who's viewed
How do I create an Insight?
Create an insight to share it with your team, and bring research to more teams
How to share clips with your team
All about sharing clips to your team in GQ or externally
How to use Clips
What they are, how to make them, and how to share them everywhere
How to bulk import recordings
Follow this guide to upload several video files or Zoom recordings
All about managing tags
How to create your taxonomy, tags, and user permissions
Overview of Great Question's research repository
The low-down on centralizing research within GQ
Send out-of-study incentives on Great Question
You can send research incentives, even if they aren't created in Great Question
Incentive administration deep dive
Managing your Wallet, resending incentives, and checking incentive statuses.
How do I send incentives, and how to participants claim them?
Automatic vs. manual sending through email, and the flow through which participants can redeem their incentive
Great Question's incentive options
Learn how we make incentives less painful
Incentives 101
Why should you provide them, and how much you should provice
Calendar Integration FAQ
Frequently asked questions about our calendar integration
Writing Your Email Invites
Invite customers to your panel or study using these best practices
Using the Great Question Scheduling Tool
Schedule customer interviews with these calendar tips
Online Tasks
Conduct customer task research
Surveys
Using surveys in your customer research
Unmoderated prototype testing 101
How to use the unmoderated study type
Customer Interviews
Conduct amazing customer interviews in Great Question
Archive a Study
Done with a study, but might want to use it later? Archive it!
How do I delete a Study
Really don't want that study anymore? You can delete it
Close a Study
All done with that study? Close it!
Copy a Study
That customer research study go well, want to use it again? Copy it!
Invite a Teammate to a Study
Invite your friends to your study and share the insights
How do I make a study?
Start by selecting new study and pick your method or template and off you go!
Interview templates
How to create and use interview templates in Great Question
Dashboard
What is the Great Question dashboard, track all the research that happens at your organization
Candidate Eligibility Settings
How can you set eligibility for contact preferences for your customer panels
Primary and Secondary Attributes
What are primary and secondary attributes for candidates in Great Question?
How do I add candidates to my panel?
Build your customer research panel with ease.
Great Question Research Panel Basics
How to manage your panel effectively using Great Question.
All About Plans, Billing, and Invoices
Adding payment methods, VAT IDs, downloading invoices, and more.
Connecting Great Question to BigQuery (via Zapier)
How to connect a single BiqQuery query of candidate data to Great Question with Zapier.
How to integrate with Zapier (beta)
How to set up and join the Zapier beta integration
Candidate Attributes
Add details to your candidates that will help with getting them involved with the right studies.
How to Add Team Members to Your Account
All about invites, changing permissions, and more.
User Roles and Permissions
Understanding the difference between admin, creators, and observers.
Setting Up Your Company Profile
Set up and personalize your company profile.
Setting Up Your Profile
Set up and personalize your profile.
Integrations
Sync your calendar, video conferencing, and more
Quick Start Guide
Follow these steps to get up and running on Great Question.
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