Skip to main content
Billing is your account’s central hub for managing your subscription, payment methods, seats, and invoices. Only Admins can access it, from Settings > Billing.

​
What’s on the Billing page

The Billing page has six sections:
  1. Current Plan — view your subscription. Self-Service customers can change or cancel their plan here; Enterprise customers should contact their Customer Success Manager. Some Self-Service changes (like adding seats beyond a certain point) may still prompt you to contact support directly.
  2. Seats — Self-Service plans can add seats, which are billed immediately. Removing a seat lowers your bill starting next cycle, it doesn’t generate a prorated credit for the current one.
  3. Payment Methods — add, label, or remove credit cards. Labeling lets you give a card a custom name for your own reference; it doesn’t change the card itself. The card tied to an active subscription can’t be removed.
  4. Billing Address — if enabled for your account, store an address so it’s included on your invoices.
  5. Additional Billing Information — a free-text field for anything else that should appear on your invoices, such as a VAT ID or PO reference.
  6. Invoices — available on Enterprise plans. View your payment history and download PDF receipts.

​
Funding your incentive wallet

Wallet and incentive funding is billed separately from your subscription. You can generate a wallet invoice from the Wallets or Incentives page:
  1. Review your current balance and the amount you want to fund.
  2. Add an optional memo or PO number.
  3. Submit. Great Question emails an invoice to your billing contact — it isn’t paid inside Great Question directly.
Wallet funds are pooled at the account (or team) level and allocated to studies as needed. If a funded study is cancelled, the unspent allocation returns to the available pool, it isn’t lost or tied permanently to that study.
To change your primary card, route an invoice differently, or fund a wallet by bank transfer instead of card, contact us by email at support@greatquestion.co or through the in-app help option.

​
Troubleshooting

Still need help? Contact us at support@greatquestion.co — median response time is 19 minutes during support hours.