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Manage everyone in your workspace from Settings > Members. This is where you invite new teammates, change roles, and remove or reactivate people.

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Who can do what

  • Admins can invite teammates as any role, change roles, remove members, and reactivate them.
  • Creators can invite teammates, but only as Observer.
  • Anyone can cancel an invite they personally sent, even if they’re not an Admin.
See User Roles and Permissions for what each role can do.

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Inviting a member

  1. Go to Settings > Members.
  2. Enter the person’s name and email, and choose a role. Creators will only see Observer available.
  3. Send the invite. They’ll receive an email to join the workspace.
Inviting someone into a paid role (Admin or Creator) uses a seat. If your account is out of seats, you’ll need to free one up or add a seat under Settings > Billing before the invite can go through.

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Member statuses

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Changing a role

Only Admins can change roles. Click the pencil icon next to a member’s name, pick a new role, and save. A role change can be blocked if your account is out of seats for that role, if the member owns active studies, or if they’re the account’s only Admin.

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Removing and reactivating members

Admins can remove most members, with a few exceptions: the account owner, other Admins (who must be demoted first), and members managed by your identity provider via SCIM can’t be removed from this screen. Removing a member also takes them off any teams they belonged to, reassigns their draft studies to the Admin doing the removal, pauses their active studies, and frees up their seat starting next billing cycle. Removed members move to the Deactivated tab, where they can be reactivated later, with a new role if needed.

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Troubleshooting

Still need help? Contact us at support@greatquestion.co — median response time is 19 minutes during support hours.