Table of Contents
Member Management
Member Management
Get a clear understanding of how member management in Great Question, why it matters, and how to invite, update, or remove team members.
Overview
The Members page helps you manage who has access to your Great Question workspace. From here, you can invite new teammates, update roles, and deactivate users. Understanding how membership works ensures your team has the right level of access while maintaining account security.
- Admins and Creators can invite new teammates.
- Only Admins can change roles, remove users, or reactivate them.
- Membership statuses (Joined, Invited, Pending) reflect how users entered your workspace and their current status.
Member Statuses
- Joined – The user has fully activated their account.
- Invited – Someone in your team sent them an invitation, and they haven't joined yet.
- Pending – The user was added as an Observer via a study invite and will fully join once they sign up.
Deactivated Members
Removed users appear in the Deactivated tab. Admins can restore them at any time.
Inviting Team Members
Admins and Creators can invite teammates directly.
- Open Settings
Click your name in the top-left corner and select Settings. - Go to Members
Select Members from the sidebar. - Invite New User
Click Invite new user. - Enter Details
Add their name, email address, and choose their role. - Send Invitation
Click Send Invitation. They’ll receive an email to join your workspace.
Changing a Team Member’s Role
Only Admins can modify a member’s role.
- Go to Settings → Members
- Click the pencil icon beside the user’s name.
- Choose the new role (Admin, Creator, or Observer).
- Click Update User.
Removing a User From Your Workspace
Admins can remove members at any time.
- Go to Settings → Members.
- Click the pencil icon beside the user.
- Select Remove team member.
Reactivating a Deleted User
- Go to Settings → Members.
- Click the Deactivated tab.
- Click the pencil icon beside the user.
- Update details or role if needed.
- Click Reactivate User.
Troubleshooting
Issue | What’s happening | How to fix |
User didn’t receive invite | Email may be blocked or mistyped | Resend invite, confirm email spelling |
Can’t change a role | You may not be an Admin | Ask an Admin to update a role on your behalf or contact them for further discussion |
User can’t join automatically | Workspace Access may be disabled or domain missing | Enable domain-based access or contact support at [email protected] |
Deleted user not showing in Members | They’re in the Deactivated tab | Go to Members → Deactivated |
Have Questions?
Please reach out to us in the chat or at [email protected]!
