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Incentives are rewards you offer participants in exchange for their time and insights. A well-chosen incentive lifts your participation rate and encourages people to show up prepared and give you thoughtful feedback. This guide covers the reward types Great Question supports and how to enable incentives on a study.

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Reward types

Great Question supports several ways to reward participants. Choose the method that best fits your audience and how you want to handle payment.
Digital rewards through Tremendous support a wide range of currencies, so you can pay participants in their local currency.

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How to enable incentives

You set an incentive when you build your study.
  1. Open your study and go to the Plan tab.
  2. Toggle on the Incentive option.
  3. Choose the incentive type — Money or gift card, Coupon code, Product gift, or Other.
  4. If you chose Money or gift card, also pick how it’s funded: Through Great Question (Tremendous) or Outside of Great Question (you handle payment yourself). Then set the amount.
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Match the reward to your audience, and make sure the amount reflects how much of the participant’s time you’re asking for. See the Incentives FAQ for recommended amounts by study type.

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Low balance alerts

Low balance alerts email your workspace Admins when a wallet runs low, so you can add or move funds before incentives stop sending. You can set alerts for the workspace wallet and, if you use Team Wallets, for each team wallet. Only Admins can set low balance alerts.

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Set an alert

  1. Go to Settings → Incentives.
  2. Click Low balance alerts to open the slideout.
  3. Under Workspace, enter an amount for the workspace wallet (the General row). Leave it blank for no alert.
  4. Under Teams, enter a Default for teams amount. Every team wallet uses this amount unless you set one for that team.
  5. Optionally, enter an amount for a specific team. Leave a team blank to use the default, or enter 0 to turn off alerts for that team.
  6. Click Save.
The slideout lists only funded teams. A team that has never held money has nothing to run low, so Great Question doesn’t list it.

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Wallet status

The wallets table on the Incentives settings page shows each wallet’s alert amount under its balance. Great Question judges each wallet’s status against its alert: A wallet with no alert keeps its Active or Empty status.

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When alerts email

The same rules apply to the workspace wallet and every team wallet:
  • Once when the balance drops below the amount. Great Question emails Admins one time per drop.
  • Once more when the balance reaches $0. This email sends even if the drop email already went out.
  • Re-armed after a top-up. When you add or move funds above the alert amount, the alert re-arms for the next drop.
  • Never for your own action. Saving an alert amount or moving funds doesn’t send an email. If a wallet is already below the amount when you save, Great Question doesn’t email until the wallet is topped up and drops again, or until it reaches $0.
Team alert emails include a Move funds to <team> button that opens Move funds with that team already selected. If the workspace wallet has no funds to move, the email offers Add funds instead.

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Troubleshooting setup

A few common issues to check when an incentive doesn’t behave as expected: For the full walkthrough on delivering rewards, see How to Send Incentives.
Still need help? Contact us at support@greatquestion.co — median response time is 19 minutes during support hours.