Table of Contents
Highlights
Highlights
Learn how to capture, organize, and share key moments from your research interviews.
What Are Highlights?
Highlights are short, shareable snippets pulled from your interview videos and transcripts. They’re perfect for capturing impactful quotes, reactions, or moments that bring your research findings to life.
You can create highlights directly in the interview room—whether your session was recorded automatically through an integration (like Zoom) or uploaded manually.
Highlights help your team:
- Pinpoint the most valuable moments from interviews
- Simplify how teammates review qualitative feedback
- Democratize access to research insights across teams
How to Create Highlights
From the Interview Room, please follow these steps:
- Open the interview room for your completed session.
- You’ll see both the video and transcript available.
- Highlight a section of the transcript that captures an important moment or quote.
- Click Highlight on the pop-up menu.
- Your highlight will be automatically created—along with a corresponding video clip.
- From here, you can:
- Play the clip
- Add tags to categorize insights
- Copy the link to share with teammates
- Open in a new page for a focused view
How to Share Highlights
Sharing highlights makes it simple to spread research insights across your organization.
To share a highlight:
- Click Copy link on the highlight you’d like to share.
- Paste the link wherever your team works — Slack, Notion, etc.
Anyone with access to your workspace will be able to view the clip instantly.
Use Cases
Use Case | Description |
Capture key insights | Highlight pivotal quotes or emotional reactions that support your findings. |
Share with stakeholders | Share clips with PMs, designers, or executives to emphasize customer needs. |
Support your synthesis | Tag highlights by theme to prepare for analysis or use in Reels and Insights. |
Build a repository of moments | Over time, create a searchable library of meaningful user feedback. |
- Use short, focused highlights (10–30 seconds) for easier consumption.
- Tag highlights consistently so they’re easy to find during synthesis.
- Add highlights to Reels or Insights to showcase patterns and shareable stories.
- Encourage teammates to browse highlights regularly — it’s one of the fastest ways to stay close to the customer.
Troubleshooting Highlights
Issue | What's Happening | How to Fix It |
Highlight button not appearing in the interview room | The recording hasn’t fully processed or the transcript hasn’t been generated yet. | Wait until the transcript finishes processing (you’ll see it appear alongside the video). Refresh the page and try again. |
Can’t select text in the transcript | The transcript is still syncing or you’re viewing in “Read-only” mode. | Click Edit or reload the session once processing completes. Check that you have Creator or Editor permissions in the workspace. |
Video clip not matching the transcript section | The audio timestamp or transcript alignment hasn’t synced correctly. | Reprocess the transcript (if available) or manually adjust by reselecting the transcript text and clicking Highlight again. |
Highlights not saving | Network interruption or unsynced session. | Refresh the interview room, ensure a stable connection, and confirm the session shows as Completed before creating highlights. |
Tags missing or not saving | Highlight edits weren’t confirmed. | After adding tags, click Save or Enter to confirm before exiting the highlight panel. |
Others can’t view shared highlight links | The highlight is set to Private or the viewer lacks workspace access. | Change the visibility setting to Public if you need to share outside your workspace, or confirm the viewer has workspace access. |
Can’t copy link | Browser permissions or clipboard restrictions may be blocking it. | Use keyboard shortcuts (Ctrl/Cmd + C) or open the highlight in a new tab and copy the URL manually. |
Video not playing when viewing a highlight | Browser autoplay or embed restrictions are blocking playback. | Enable autoplay for Great Question in your browser settings, or click Play manually. Check network and cookie permissions. |
Highlight missing from repository | The highlight wasn’t tagged or added to Reels/Insights. | Search by date, creator, or interview title. Add missing tags or link the highlight to a Reel to make it easier to find later. |
