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How to use and share Highlights

Billy Dowell Updated by Billy Dowell

Use and Share Highlights

Once a participant completes a customer interview, it is time for the fun part—digging into the feedback!

At least, that’s our definition of fun. 😉

What they are?

Highlights are snippets (clips) from a transcript and video that you find relevant and sharable.

  • In the interview room, you will see the video and transcript; automatically if you have integrated Zoom, or once you have uploaded a video recording.
  • You can highlight and tag relevant content in these transcripts, and share video snippets directly from the interview room.

How to make Highlights

From the interview room

  1. Highlight a portion of the transcript you think would be valuable to share with a colleague
  2. Click Highlight.
  3. The highlight/clip will be automatically created, allowing you to add tags, play the clip, link to the clip, or view it in a new page.

How to share Highlights

Use the clip link to share the clip wherever your team works—whether in Slack channels, tickets, emails, or project plans.

Sharing clips will help your team by:

  1. Pinpointing the most valuable parts of the customer interview
  2. Simplifying how your teammates dig through customer feedback
  3. Democratizing access to the research insights

Create your first highlight!

Have Questions?

Please reach out to us in the chat or at [email protected]!

How did we do?

All about managing tags