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An Interview Room is where a recorded session lives alongside its transcript, highlights, and notes. This guide is for Creators and Admins running customer interviews, and for Observers who need access to recordings, transcripts, and notes. By the end you’ll know how to access Interview Rooms, upload and manage recordings, use transcripts and highlights, and share interview content with teammates.
Completed unmoderated-test sessions get the same kind of record, but it’s labeled Recordings rather than Interviews in the Repository, since there’s no scheduled interview involved.

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Accessing Interview Rooms

Interview Rooms are generated once a participant books a meeting. You can reach one by clicking the Interview Room link under the Interview Room column next to a participant’s name in the participant table, by opening the Repository tab within the study and searching by participant name, or by going to the global Repository → Interviews.
The Interview Room stays the same even if a participant reschedules, only the date and time update.
You can also create an Interview Room manually. Mark a participant as Scheduled in your study, or click New → Upload files from the study’s Repository or the global Repository.
If you use Observer Rooms to livestream a session, the Observer Room is the live view during the call, once the call ends, that same session becomes the permanent Interview Room record described here. See Observer Rooms for the live-viewing experience.

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Using an Interview Room

At the top of every Interview Room you’ll find the title (default is Interview with [participant name] or the uploaded file name, editable inline), the interview details (date, time, and location), the participant details (status, moderator, tags, and associated study), and the available actions, copy link, view count, share settings, Ask AI, and the ⋯ menu to download or delete. AI-moderated interviews show an “AI moderator” badge in place of a human moderator’s avatar. The screen is split into two panels. On the left, the video player plays the uploaded or integrated recording. On the right, you’ll find the transcript, highlights, and notes. Both panels can be resized, and your adjustments persist across all Interview Rooms.

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Video player and summary

If you use the Zoom integration, recordings upload automatically once the session completes and the participant is marked Completed. With a custom link, you’ll upload recordings manually. If live streaming is enabled, the room displays “Live-streamed interview” and the recording uploads automatically afterward. You can change playback speed, jump around via transcript timestamps, resize the player, and use a mini-player while scrolling. A dedicated Summary field sits under the video for summarizing the interview, separate from your notes.

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Bulk importing recordings

To upload video files:
  1. Navigate to the Repository in the left-hand sidebar.
  2. Click New, then Upload files in the top-right corner.
  3. Select Browse files.
  4. Drag and drop recording files (.mp4, .m4v, .mov, or .mp3) or select them via browse.
  5. Rename each video if desired.
  6. Tie recordings to participants by searching from your panel.
  7. Add tags for context.
  8. Once uploaded, you can navigate away, transcripts generate automatically.
To import Zoom files (no downloading required):
  1. Ensure your Zoom account is integrated.
  2. Navigate to the Repository in the left-hand sidebar.
  3. Click New, then Upload files in the top-right corner.
  4. Select Import from Zoom.
  5. Select the desired recording.
  6. Tie recordings to participants by searching from your panel.
  7. Add tags for context.
  8. Once uploaded, you can navigate away, transcripts generate automatically.

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Transcript, Highlights, and Notes

The transcript is auto-generated and separated by speaker. You can toggle Auto-scroll on or off, highlight text to create Highlights or add Tags, edit speaker labels and the transcript text directly, and download it as a .txt file via the ⋯ menu. Highlights appear inline in the transcript and in the Highlights view. Click a highlight to jump to that section of the video, and copy links, add tags, or edit as needed. Great Question can also suggest highlights automatically once the transcript is ready. Notes use a rich text editor for team notes and images (PNG, JPG, JPEG). You can embed artifacts from the Repository, apply interview templates, and use formatting tools like headings, lists, links, and bold or italic text.

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Sharing an Interview Room

For a single interview, click Share in the top-right and choose Public or Restricted. Admins can set account-wide defaults under Settings → Permissions → Default Interview sharing, this also applies to the live Observer Room view for new sessions.
Use tags consistently for easy filtering later, add summaries to capture the big picture without cluttering your notes, and embed related artifacts, highlights, insights, reels, to connect your findings.

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Troubleshooting

Still need help? Contact us at support@greatquestion.co — median response time is 19 minutes during support hours.