What product should we build?
What problems can we solve for people?
What are the opportunities?
Understand the problem to be solved and potential opportunities
Gather evidence that the problem space exists and is worth solving
Enables shared vision on what the problem is and why it’s important to be solved
Will not evaluate specific solutions to problems, instead considering using an evaluative interview.
Sample size will be small due to the qualitative nature of interviews. Consider pairing interviews with a survey to backup your findings with quantitative data.
Interview participants will be recalling from their memory of the problem space. Consider an observational method such as field studies to witness the problem first-hand.