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Sarah Jane Burt
Sarah Jane Burt
Building a Culture of Research and Landing Your First UXR Gig with Roy Olende of Zapier
January 11, 2022
AI for UX research
Brand awareness survey
Brand perception survey
Chatbot feedback survey
Customer discovery interview
Customer exit interview
Customer journey interview
Customer churn survey
Customer satisfaction survey
Customer service feedback survey
Net Promoter Score (NPS) survey
Path to purchase survey
Software feedback survey
System Usability Scale (SUS) survey
Website feedback survey
Research operations guide
UX research methods guide
How to write a screener survey
User interview script example
How to transcribe an interview
Scaling research that rocks (or at least isn't rubbish)
Democratization led by researcher, not of research
An in-depth look at organizational research maturity
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