Will is currently a Senior UX Researcher and Research Operations Lead at Flight Centre Travel Group (FTCG) - Leisure, where he leads the company's strategic research initiatives with senior leaders, its Centre of Excellence for Research, and its premier Customer Research Program. Previously, he researched, managed, and delivered research projects in wearable technologies with Apple, multi-sensor city-wide tracking systems with Microsoft, and mining accident prevention solutions with PWC. He has been a UX Researcher at Whispir, a researcher in the School of Media and Communication at RMIT University, and an independent research consultant for Multicultural Arts Victoria, the City of Melbourne, and more. Connect with Will on LinkedIn or visit his website to get in touch.
