Support & Success at Great Question
Meet the people behind your Great Question experience
We publish our support stats openly: response times, CSAT scores, and the real people behind every ticket.
The numbers
We’re proud of the support and strategy our team provides every day.
Covering all timezones, we’re available 24/6.
The team
The faces behind every conversation.
Meet our exceptional team.
Emily M.
Turns first calls into long partnerships.
Gina A.
Has answered more tickets than anyone here.
Zach C.
Your research-ops sounding board.
Katie P.
Makes complex problems feel simple.
Billy Dowell
Helps you through complex problems.
Joveth Geronimo
Ready to help you through any request.
Edjay Rustria
Ready to help you through any request.
Tucker Hutchinson
Leads our customer & revenue teams.
Wall of Love
Straight from our customers
Pulled from G2, NPS, and support threads.
"Their support team is also top-notch, consistently responsive and quick to address any questions I have."
"Very quick responses to any issues or questions that come up."
"And when something does go wrong, the GQ customer support is super quick to respond."
"Jiro was attentive and jumped on a few calls with me to help me resolve the issue. Thank you!"
Proof
Stories from teams we support.
The Help Center promise
Every article written by us and updated regularly.
Every help article is carefully crafted by our team, to ensure you get set up as quickly as possible.
Visit the Help CenterEvery article is carefully crafted.
Or it gets flagged for review.
One click to reach the person who wrote it.
Numbers from the live Help Center audit.
Talk to US
If you’re an enterprise customer and it’s been a minute since we’ve caught up, chat with us today
Get answers about your research program, or help with Great Question.