Features
Recruit
External Candidates
Recruit from a panel of 3M+ B2B & B2C participants.
Customers & Users
Recruit customers & users to participate in research.
Research Calendar
Schedule 1:1, collective, or round-robin user interviews.
Conduct
User interviews
Run best-in-class user interviews at scale.
Mixed Methods
Surveys, focus groups, unmoderated tests & more.
Research incentives
Automatically pay research incentives to participants.
Analyze & Share
Great Question AI
Level up your synthesis with advanced AI features.
Research repository
Keep all your research in one secure place.
Highlight reels
Clip videos to easily share insights with your team.
Integrations
Turn your existing tools into research tools with email, calendar, CRM and incentive integrations from Great Question.
Solutions
Resources
Use cases
Researchers
Recruit, pick your method and analyze.
Product managers
Work customer feedback into your roadmap.
Research ops
Complete more research projects faster.
Resources
Blog
The latest industry news, updates and info.
PWDR Conf
Access all the content from our annual virtual conference.
UX research templates
Survey and interview templates for speedy setup.
Company
About us
Our mission, team, values and jobs.
Customer stories
Learn how our customers are delivering impact via research.
Help center
Access support articles as you streamline research.
Observer Live Streams
Invite your team to watch live customer interviews without overwhelming or distracting the participant.
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Changelog
Pricing
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security
Subprocessors
Great Question leverages the following subprocessors for data processing.
Subprocessor
Business name
Purpose
Data
Data centers
Retention policy
AWS
Amazon Web Services, Inc.
IaaS Provider: File storage (S3) + RDS
Database service. Image and file uploads including CSV imports
AWS-US-WEST-1
Stored in perpetuity for analytics purposes.
Algolia
Algolia, Inc
Search Infrastructure: candidate name for interviews, Previous research data.
candidate name for interviews, Previous research data.
AWS - SF
Stored as per account level data retention polices.
Daily
Daily
Video recording and screensharing
Candidate video recordings
AWS
Datadog
Datadog, Inc
Monitoring and Logging
No PII - explicitly scrubbed.
AWS: Virginia
See details here: https://docs.datadoghq.com/developers/guide/data-collection-resolution-retention/
Deepgram
Deepgram
Transcription
Audio
AWS
GA
Google Analytics (aka Google)
Website traffic analytics
PII including IP address anonymized.
Google cloud platform
Stored in perpetuity for financial records
Hotglue
Hotglue
Data pipeline
Candidate data
AWS
Hubspot
Hubspot, Inc.
Sales tooling
Prospect contact information.
AWS
Stored for duration of relationship with potential customers.
Loom
Loom, Inc
Screenshare SDK for recording of unmoderated tests
Storage of candidate video recordings.
AWS
Data stored for duration of account or as per account level data retention policies
Mixpanel
Mixpanel, Inc
Data analytics
Account user data.
Google Cloud: US Central 1, Council Bluffs, Iowa
Stored in perpetuity for analytics purposes.
Mux
Mux, Inc.
Video transcoding and hosting
Video assets
Google Cloud
Stored as per account level data retention polices or for duration of subscription.
Nylas
Nylas Inc.
Google Integration incl Email and Calendar: candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.
candidate name, email and email content. Access tokens for Gmail and Microsoft integrations.
AWS
Stored for lifetime of account.
Open AI
OpenAI
Machine learning LLM provider
Anonymized and pseudonymized transcript and survey data.
Azure
Recall
Hyperdocs Inc
Video call bots
Video call stream
N/A
Segment
Segment.io, Inc.
Data and analytics pipeline
events and emails data - Account user data.
AWS
Stored in perputity for perpetuity purposes.
Sentry
Functional Software, Inc. dba Sentry
Exception handling and logging
Stores contextual error data (user id, email). All other PII scrubbed
Google Cloud Platform
Stored for 90 days.
Snowflake
Snowflake
Data lake and BI tooling
Account user data and event data
AWS
Stored in perpetuity for analytics purposes.
Stripe
Stripe, Inc
Payment processing.
payment information and history.
AWS
Stored in perpetuity for financial records
Tremendous
Tremendous
Processing Incentives
Customer name and email
AWS
Stored in perpetuity for financial records
Vero
Vero Holdings Pty Ltd.
Email sending provider
candidate name, email and email content
AWS: us-east-1 (Virgina)
Data processed instantly and stored for duration of account.
Vitally
Vitally
Customer Success platform
Account data
AWS
Stored for duration of relationship with customers.
