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Customer Service Feedback Survey

How well did we serve you?
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What is a customer service feedback survey?

Customer service feedback surveys evaluate the experience a customer had with your customer service team. They work best when sent to customers immediately after the customer service interaction so that the experience is fresh in their mind. Customer service surveys can be running consistently as a real-time measure of customer satisfaction and enable issues to be resolved quickly.

Questions you can answer with a customer service feedback survey

How is our customer service being received?

Where can we improve our service?

Are there similar problems that happen over and over?

Advantages of customer service feedback surveys

Easy to run consistently

Identify service gaps

Find opportunities to improve experiences

Disadvantages of customer service feedback surveys

Can receive skewed results

Need to be sent immediately after interaction

Volume might be such that analysis is hard to keep up on

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