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What is a software feedback survey?
Software feedback survey asks users of the software for their opinions. Users should be presented with the survey either during or after using the software. The survey measures how satisfied users are and collects information about any issues.
Questions you can answer with a software feedback survey
Do people like the software?
What else should be improved with the software?
What issues are coming up?
Advantages of software feedback surveys
Provide focus for improvements
Easy to track results over time
Can uncover unknown challenges
Disadvantages of software feedback surveys
Might uncover problems you were completely unaware of, requiring more investigation
Survey fatigue
Sampling errors/size gaps
