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Description of the method
Software feedback survey asks users of the software for their opinions. Users should be presented with the survey either during or after using the software. The survey measures how satisfied users are and collects information about any issues.
What Great Questions can you answer?
Do people like the software?
What else should be improved with the software?
What issues are coming up?
Strengths of the method
Provide focus for improvements
Easy to track results over time
Can uncover unknown challenges
Disadvantages of the method
Might uncover problems you were completely unaware of, requiring more investigation
Survey fatigue
Sampling errors/size gaps
