Website feedback survey

Is the website working?
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Description of the method

Website Feedback Surveys enable the collection of information about users' opinions of a website. They should be presented to users either during or after their visit. The survey measures how satisfied users are and collects information about any issues.

What Great Questions can you answer?

Is our website working?

Can people do what they hoped to on the site?

Where should we focus our attention on the website?

Strengths of the method

Provides areas of focus for the website experience

Great to track impact of changes over time

Easily reportable data

Disadvantages of the method

Finding respondents can be difficult if you don't have a lot of traffic

Might get skewed results based on human nature of responses

Technical or non-technical glitches might skew results

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