Transcript Keyterm Prompting

Transcript Keyterm Prompting lets Admins flag words and phrases, like product names, acronyms, or industry-specific terms, that AI transcription should pay extra attention to. This is especially useful for terms that sound like other, more common words (such as Truss vs. “trust”) or vocabulary that’s specific to your company or industry.

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Why it matters

Domain-specific terms, product names, and acronyms get transcribed correctly more consistently, so you spend less time fixing errors after every session. Accurate transcripts are also easier to search, tag, and use to surface the right moments later in your Repository.

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Common use cases

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Add keyterms to your account

Keyterms are managed account-wide from Settings → Transcription, and only Admins can add or edit them.

1. Click your profile name in the top-left corner and go to Settings.
2. Select Transcription.
3. In the Keyterms section, click Add Term.
4. Type the term exactly as you want it recognized, then save.

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Editing and removing terms

Duplicate terms aren’t allowed, regardless of capitalization. If you try to add one that already exists, you’ll see an alert. Made a typo? Edit the existing term rather than deleting and re-adding it. You’ll see a confirmation message whenever a term is added, edited, or removed.

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Best practices

Start with your most common pain points: add the terms that show up most often in your sessions and are most frequently mistranscribed, rather than trying to build an exhaustive list right away. Keep terms short and specific, since single words or short phrases work best and full sentences or overly generic words aren’t likely to be misheard in the first place. Revisit your list periodically as your product, team, or industry vocabulary evolves, so accuracy keeps pace.

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Troubleshooting

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Still need help? Contact us at support@greatquestion.co — median response time is 19 minutes during support hours.