Skip to main content
Common questions about setting incentive amounts, updating them, tracking delivery, and what participants see when they redeem a reward.
A good rule of thumb is to offer more for moderated sessions, since they require active participation, and less for unmoderated tests, since they ask less of the participant’s time. There’s no system-enforced minimum, these are just general benchmarks, not a platform rule:Even for short sessions, a $20 minimum is a reasonable floor to make participation worthwhile.
You can update an incentive as long as:
  • The study is not closed or archived, active and paused studies are both fine.
  • The participant is not externally recruited.
  • For a specific participant, their incentive hasn’t already been sent, redeemed, or used.
You don’t need to pause the study first, the incentive amount and type are editable directly from a live, active study.To update the overall incentive:
  1. Go to Incentives and click Edit.
  2. Update the amount or switch the type between Money or gift card, Coupon code, Product gift, and Other.
  3. Save your changes.
To update a specific participant’s incentive:
  1. Open your study and go to the Participants tab.
  2. Click the ➕ icon in the table header to show the Incentive column.
  3. Find the participant and click their incentive amount.
  4. Edit the amount. If you increase it, you’ll be prompted to add funds. If you decrease it, the unused funds return to your wallet immediately.
Check status in the Participants tab. An incentive moves through these states:You can also confirm delivery a few other ways:
  • Hover over Sent Thanks to check redemption status.
  • Open a participant’s profile and check Messages or Activity.
  • View overall incentive stats under the study’s Stats.
Yes. To hold off on sending the Thanks message:
  1. When marking a participant as Completed, toggle Send Thanks off.
  2. Later, select the participant and click Compose > Thanks.
  3. Review and send when you’re ready.
This gives you time to review responses before releasing the reward.
When incentives are managed through Great Question, the participant:
  1. Receives the Thanks email.
  2. Clicks the link in the email, landing on their Great Question participation page.
  3. Continues to Tremendous, where their reward is generated.
  4. Chooses their payout option, gift card, PayPal, bank transfer, and more.

​
Troubleshooting

Still need help? Contact us at support@greatquestion.co — median response time is 19 minutes during support hours.