2023 was a busy year at Great Question.
From major releases to quality-of-life improvements, we shipped a ton of new product features — all to advance our mission of democratizing UX research.
We also hosted our first virtual conference, People Who Do Research; sponsored and spoke at Config, UXR Conf, and ReOps Conf; launched our Customer Stories hub; grew our team across Sales, Marketing, and Engineering; and got together in Las Vegas for our annual company offsite.
We believe AI should empower UX researchers, not replace them. That’s why we built AI Suggestions — to help streamline your research workflow and save time.
Great Question uses AI to suggest:
Wouldn’t it be nice if you could run continuous discovery without all the logistics? With Great Question's Continuous Interviews, you can.
Set up your candidate shortlist, calendar, and invitation once, then turn on Continuous Availability and Continuous Invites to talk to your users as often as you want, for as long as you want. No hacks or workarounds — just set-and-forget recruitment and scheduling for your user interviews.
For help getting started, read our Continuous Discovery guide.
Great Question has everything you need for research with your own users. But what if you need participants who haven’t used your product?
With External Recruitment, you can recruit from Respondent’s panel of over 3 million verified B2B and B2C research participants in more than 150 countries, right in Great Question. Simply tell us who you want to recruit, ask screener questions to find qualified participants, and invite them to your study.
From brainstorm to build, FigJam helps teams collaborate in real time.
With our Research Synthesis Widget, you can push highlights, reels, and tags from your Great Question studies directly into FigJam for deeper analysis, white boarding, and collaboration. This makes it easier to put the voice of the customer at the center of product decisions.
In 2023, we added Focus Groups to our suite of mixed methods tools.
You can schedule and run sessions with multiple candidates on your favorite video conferencing platform, like Zoom, Google Meet, or Microsoft Teams. Keeping calendar invites separate for each candidate protects customer PII, and you can also leverage other Great Question scheduling functionality like Waitlists and Observer Rooms.
From SOC 2 and GDPR compliance to regular penetration testing, Great Question has put data privacy and security first since day one. This year we became HIPAA compliant, too.
Our HIPAA Compliance add-on protects customer health data at every step of the research process. Securely import from Salesforce or Snowflake, mark any custom attribute as PHI, and keep PII and PHI obfuscated by default.
Research is the fastest way to understand your customers’ problems. But inviting your team to join can run your interviews off the rails: participants may become distracted, while moderators get bogged down with extra admin work.
Observer Rooms make it easy to invite more team members to watch live customer interviews without overwhelming participants or adding admin work. To set up an Observer Room, simply toggle on “Observers” while creating a study in Great Question. You can add as many Observers as you like, with unique calendar and video conferencing links automatically sent to each.
Our Qualtrics Integration allows you to import Qualtrics survey data directly into Great Question.
Using our study management tooling for Qualtrics surveys centralizes your quantitative data with your other research activities, like qualitative data from user interviews and the research calendar you use for scheduling them. It also enhances recruitment for future studies: every Qualtrics survey response can be used as a custom attribute for future candidate filtering and segmentation.
For help getting started, read our Qualtrics guide.
Great Question makes it easy to turn research data into compelling highlights, reels, and insights you can share with your team.
With Synthesis, you can group highlights into themes to visualize relationships and patterns across your research data. Start with tags and group those into themes or start from raw data and group based on other parameters. Then embed in your Insights or share directly with your team.
For help getting started, read our Synthesis guide.
Research is a team sport. You need a research tool that allows you to collaborate and share what you learn with stakeholders.
Teams are dedicated groups you can create in your Great Question workspace with custom branding. Members can be into dedicated teams, or added to multiple teams, depending on the type of work they do and the access they need. Candidates can be assigned to dedicated teams to ensure they are only contacted by certain members for certain studies. Studies can be moved into teams to ensure candidates are shortlisted from the respective team's candidate list.
For help getting started, read our Teams guide.
Weekly Digest Emails are a snapshot of your account’s weekly research activity, delivered to your inbox every Monday.
They make it easy to keep track of the number of new studies created, interviews scheduled, and artifacts created. They also highlight upcoming interviews and recent artifacts that have been created.
This past year, we made a number of changes to simplify our plan structure.
This included adding a Personal plan (it’s free — forever) and updating our Team and Enterprise plans.
We also increased limits on all plans including custom consent and, for enterprise plans, added the ability to buy Great Question in modules, like our Research CRM and UX Repository.
To learn more, view our pricing here.
In 2023, our customers ran 3,584 research studies in Great Question. Across these studies, they ran a total of 10,210 customer interviews which were then consumed a total of 40,280 times.
On average, a customer interview was conducted in Great Question during every hour of 2023.
In doing so, our customers also paid out $507,469 in incentives to their research participants — conveniently, in the same place they conducted their research.
In February, we hosted our first conference: People Who Do Research (PWDR). The day-long was virtual event was packed, with some of the brightest minds in Research, ResearchOps, Product, and Design from companies like Google, Spotify, and Figma coming together to share their insights and expertise.
If you missed it (or would like to revisit), you can view all PWDR speaker session and panel recordings here.
Our customers are the best. To show our appreciation and share why they trust Great Question as their home for UX research, we launched our Customer Stories Hub, featuring:
In May, our fully-remote team got together in-person, with folks from as far as Brazil and Poland traveling to Las Vegas for our annual company offsite.
Throughout the year, we also grew our team across Engineering, Sales, and Marketing, welcoming:
That's a wrap for 2023. Now — what's next?
In early 2024, expect to see major announcements for:
Jack is the Content Marketing Lead at Great Question, the end-to-end UX research platform for customer-centric teams. Previously, he led content marketing and strategy as the first hire at two insurtech startups, Breeze and LeverageRx. He lives in Omaha, Nebraska.