Eligibility Settings

Eligibility settings are universal rules that apply to your whole database. Only an admin can change the eligibility settings.

How do I edit the eligibility settings?

1. Navigate to your account settings.
2. Select “eligibility settings”.
3. Make edits and click "Update".

Reduce Overcontacting

• In this section you can set the maximum number of times a person can be contacted over a period of time.
• You must type a number in the number box and not text.
• The time drop down includes day, week, month, year.

Unresponsive Candidates

• In this section you can determine if you would like unresponsive candidates to receive fewer opportunities to participate in studies.
• Type in the number of months you would like to exclude from outreach if they do not respond to a set percentage of your outreach.
• You must type numbers in each box in this section and not text.

Overpolling

• In this section you can limit the frequency a person can participate in a study. This will increase variety in your participant pools.
• You must type a number in the number box and not text.  

No Shows

• In this section you can limit potential participants that no-show your sessions. You can temporarily ban someone or block them indefinitely.
• The time drop down includes  1 month, 2 months, 6 months, 1 year, and indefinitely.

‍