Candidate Eligibility Settings

Eligibility settings are universal rules that apply to your whole database.

*Only an admin can change the eligibility settings.

How do I edit the eligibility settings?

1. Navigate to your account settings.
2. Select Eligibility settings.
3. Make any changes, using the steps below, and click Update.

Reduce Overcontacting

• Set the maximum number of times a person can be contacted over a period of time.
• Numbers must be used. No special characters or text.
• The interval drop-down includes day, week, month, year.

Reduce Unresponsive Candidates

• Determine if you would like unresponsive candidates to receive fewer opportunities to participate in studies.
• Type in the number of months you would like to exclude from outreach if they do not respond to a set percentage of your outreach.
• Numbers must be used. No special characters or text.

Reduce Overpolling

• Limit the frequency a person can participate in a study. This will increase variety in your participant pools.
• Numbers must be used. No special characters or text.  

Reduce No Shows

• Limit potential participants that no-show your sessions. You can temporarily ban someone or block them indefinitely.
• The interval drop-down includes 1 month, 2 months, 6 months, 1 year, and indefinitely.

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